Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
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DIVYASHREE M S

Bengaluru

Summary

Dynamic Process Analyst with a proven track record at IBM, excelling in client relationship management and process analysis. Recognized for developing impactful training programs and enhancing team productivity. Proficient in SAP SuccessFactors and ServiceNow, I thrive in collaborative environments, driving project success and fostering professional growth among peers.

Overview

4
4
years of professional experience

Work History

Process Analyst - HR Operations

IBM
Bengaluru
11.2024 - Current
  • Collaborated on a Big Four client project with daily direct client interactions across US and Middle East regions
  • Experience in tools such as SAP SuccessFactors, Calculo and ServiceNow.
  • Recognized as a key contributor and dependable resource within the team, consistently supporting critical project deliverables.

Business Operations Intern

Augnito
Bengaluru
06.2024 - 09.2024
  • I compiled the quarterly report.
  • I prepared a summary report for contracts.
  • Developed an Excel dashboard.
  • Conducted market research, and produced a report.
  • Scheduled weekly calls and created minutes of the meeting for the COO.
  • I conducted initial resume screenings for various positions.

Senior Associate - Learning

Infosys Ltd
Mysore
01.2021 - 11.2023
  • Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity
  • Mentored junior associates, fostering professional growth and helping them reach their full potential
  • I have overseen direct management of over 6 trainee cohorts (Batch strength 100)
  • Delivered 20+ generic sessions to the fresh graduates
  • Delivered 15+ technology specific sessions (Flutter/Dart) for senior level/managerial level employees
  • Expertise in both Virtual and classroom training

Education

Bachelor of Engineering -

PES College of Engineering
Mandya
04.2020

Skills

  • Microsoft Office
  • Employee training
  • Presentation skills
  • Process analysis
  • SLA accomplishment
  • Client relationship management
  • People management
  • ServiceNow administration
  • SAP SuccessFactors
  • Client communication
  • Team leadership

Languages

English, Kannada, Hindi

Hobbies and Interests

Crocheting, Painting, Reading

Languages

Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

Process Analyst - HR Operations

IBM
11.2024 - Current

Business Operations Intern

Augnito
06.2024 - 09.2024

Senior Associate - Learning

Infosys Ltd
01.2021 - 11.2023

Bachelor of Engineering -

PES College of Engineering

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DIVYASHREE M S