Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Divyashree Venkatesh

Bangalore

Summary

Currently working as a Manager in the healthcare industry with extensive experience in engaging with clients through regular meetings and collaborating with medical scribes. Successfully contributed to a customer service project focused on customer growth and was part of an on-track management team. Well-versed in EPIC and Cerner EHR systems from experience as a trainer. Demonstrates strong people management skills, effectively handling teams and leading projects. Recently completed an MBA in Healthcare Management to further enhance my skills and knowledge.

Overview

12
12
years of professional experience

Work History

Deputy Client Manager

OG HEALTHCARE
Bangalore
09.2023 - Current
  • Supervise and coordinate a team of 40+ medical scribes, ensuring high-quality documentation and compliance with healthcare standards.
    Provide training and development programs for scribes to enhance their skills and efficiency.
    Conduct regular performance reviews and implement improvement plans to maintain optimal team performance.
  • Serve as the primary point of contact for healthcare clients, addressing their needs and concerns promptly.
    Foster strong relationships with clients to ensure satisfaction and retention.
    Develop customized solutions for clients to improve their clinical documentation processes.
  • Well-versed in HIPAA regulations to ensure the confidentiality and security of patient information.
    Implement and monitor compliance programs to safeguard sensitive health data.
  • Extensive experience with various EHR systems, including [List Specific EHR Systems].
    Streamline documentation processes within EHRs to enhance accuracy and efficiency.
  • Utilize dashboards to track team performance, client satisfaction, and key metrics.
    Generate detailed reports to provide insights into operational effectiveness and areas for improvement.
  • Leverage Power Automate (Microsoft Power Automate) to automate repetitive tasks, improving workflow efficiency.
    Develop and implement automated solutions to enhance operational productivity and reduce manual errors.

Implementation Specialist

OG HEALTHCARE
Bangalore
05.2021 - 08.2022
  • Designed and delivered comprehensive training programs for new hires and existing staff, focusing on developing their skills and competencies.
  • Utilized strong interpersonal skills to effectively communicate training objectives and foster a positive learning environment.
  • Mentored and supported trainees, contributing to a high retention rate of 90% and a skilled workforce.
  • Received positive feedback from trainees for the engaging and impactful training sessions delivered.

Medical Scribe

OG HEALTHCARE
Bangalore
11.2017 - 04.2021
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Health Record system.
  • Obtained accurate medical histories from patients and documented them into the EHR system.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Verified accuracy of dictated reports prior to release for physician review.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.

Medical Transcriptionist

MMODAL HEALTHCARE
Bangalore
05.2012 - 10.2017
  • Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
  • Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.

Education

MBA - Healthcare Management

Jain Online
Bangalore
08-2024

BBA -

Amity Online
Pune
01-2021

Skills

  • Leadership and Team Management
  • Training and Development
  • Healthcare Documentation
  • Process Improvement
  • Customer Service
  • Strategic Planning
  • Power Automations
  • Data Reconciliation
  • Data Quality Improvement
  • HIPAA Compliance
  • Electronic Health Records (EHR) - EPIC and Cerner
  • Excellent Communication Skills
  • Detail-Oriented
  • Time Management

Languages

English
First Language
Hindi
Beginner
A1
Kannada
Beginner
A1

Timeline

Deputy Client Manager

OG HEALTHCARE
09.2023 - Current

Implementation Specialist

OG HEALTHCARE
05.2021 - 08.2022

Medical Scribe

OG HEALTHCARE
11.2017 - 04.2021

Medical Transcriptionist

MMODAL HEALTHCARE
05.2012 - 10.2017

MBA - Healthcare Management

Jain Online

BBA -

Amity Online

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Divyashree Venkatesh