Divyasree Yerrapragada
HYDERABAD
Summary
Human Resources Specialist with expertise in talent sourcing, interview coordination, onboarding processes, benefits administration, and applicant tracking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Wipro
HYDERABAD
06.2022 - Current
- Sourced candidates through various channels, including social media, job boards, and networking events.
- Managed the applicant tracking system to ensure accurate tracking of candidate progress and documentation.
- Posted positions on job boards, alternate sourcing channels to attract diverse talent pool.
- Conducted initial phone screens of potential candidates.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Coordinated interviews between hiring managers and prospective employees.
- Maintained applicant tracking system records and updated candidate information as needed.
- Assisted candidates with application processes by answering questions about the application, performing background checks, and providing I-9 forms.
- Prepared documents for termination processes, such as exit interviews.
- Addressing day-to-day internal and external HR-related queries, such as employee core benefits and medical insurance.
Senior Quality Control Analyst
Cognizant Technology Solutions
HYDERABAD
04.2019 - 04.2022
- Daily audit quality check of the team members to make sure the quality is under control.
- Daily EOD, productivity, and error feedback report.
- Part of the weekly calibration meetings focuses on project improvements.
Senior Chat Associate
Amazon Development Center
HYDERABAD
09.2016 - 12.2018
- Resolved customer complaints promptly and professionally.
- Identified customer needs by actively reading their concerns.
- Helping solve problems such as locating their package, connecting an Echo to a Fire TV, returning a package, and deals available.
- Trained new associates on the project and policies.
- Assisted customers with selecting items and answering questions about products.
- Managed multiple tasks simultaneously while maintaining attention to detail, including communicating with customers over the phone, chat, and email.
Education
MBA - Human Resources Management
Osmania University
Hyderabad06-2019
BBA - Human Resources Management
Kakatiya University
Hyderabad 03-2016
Skills
- Candidate sourcing
- Interview coordination
- Background checks
- Talent management
- Quality assurance
- Process improvement
- Effective communication
Certification
Human Resource Management
Timeline
Talent Acquisition Specialist
Wipro
06.2022 - Current
Senior Quality Control Analyst
Cognizant Technology Solutions
04.2019 - 04.2022
Senior Chat Associate
Amazon Development Center
09.2016 - 12.2018
MBA - Human Resources Management
Osmania University
BBA - Human Resources Management
Kakatiya University