Summary
Overview
Work History
Education
Skills
Timeline
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DIVYA SRI TIRUKKOVALLURI

AI/ML Data Operations Annotation Analyst
Hyderabad

Summary

Results-driven operations and project management professional with over 8 years of experience in data operations, process optimization, and stakeholder engagement. Skilled in streamlining workflows, enhancing efficiency, and driving cross-functional initiatives. Utilizes data-driven insights to inform decision-making, improve operational performance, and optimize resource management. Expertise in process automation, quality control, and team leadership, with a strong commitment to delivering high-impact solutions that align with business goals and drive continuous improvement. Recently completed the Google Project Management Certification on Coursera, demonstrating proficiency in agile methodologies, risk management, and project execution strategies.

Overview

9
9
years of professional experience

Work History

AI/ML Data Operations Grading Analyst

Apple
08.2021 - Current
  • Demonstrated attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
  • Collaborated with cross-functional teams to analyze and enhance AI/ML data operations, improving Siri’s performance and language accuracy.
  • Assist in project rollout and execution, ensuring timely completion and alignment with strategic goals.
  • Successfully contributed to key projects demonstrating adaptability and a strong commitment to excellence in high-priority initiatives.
  • Consistently upheld high-quality standards and adherence to guidelines, ensuring top-tier performance.

Operations Manager

SVS Institute Of Neurosciences, Super-Speciality Hospital
06.2020 - 07.2021
  • Spearheaded organizational efficiency initiatives, resulting in a 76% improvement in overall operational effectiveness.
  • Led operations during the COVID-19 crisis, effectively securing critical medical resources despite supply chain disruptions.
  • Managed multiple concurrent projects, ensuring optimal resource allocation and streamlined workflows.
  • Negotiated with vendors and suppliers to procure essential medical equipment and optimize costs.
  • Reduced operational costs by 68% through strategic process optimization and workforce planning.
  • Led staff training programs, enhancing team productivity, performance, and compliance with industry standards.
  • Collaborated with multiple teams and departments to ensure smooth hospital operations and high-quality patient care during peak pandemic periods.

Senior Quality Auditor

Uber
10.2016 - 05.2020
  • Promoted from COE Specialist to Sr Quality Auditor for outstanding performance and consistent top-quality metrics.
  • Led a team of 15+ members, driving performance improvements and ensuring service excellence.
  • Managed high-impact cross-functional projects for the India Trust & Safety team, collaborating with stakeholders across India, Sri Lanka, and Bangladesh.
  • Developed and implemented process enhancements that optimized operational workflows and improved quality standards.
  • Designed business reporting strategies to analyze key performance metrics and inform strategic decisions for APAC site lead.
  • Cross-team Collaboration: Worked alongside coding, analytics, and Trust & Safety teams to enhance data accuracy and operational efficiency.
  • Developed workflow automation solutions that streamlined processes, reducing manual effort and improving response time to customer concerns.
  • Played a crucial role in mentoring and coaching underperforming team members, helping them meet performance targets and contribute effectively. Led training initiatives for newly onboarded specialists, ensuring rapid adaptation to workflow processes and performance expectations.
  • Conducted weekly calibration calls with multiple teams to streamline policy updates and ensure consistent adherence to quality standards, leading to a significant improvement in quality scores and operational efficiency.
  • Supported multiple high-priority process improvement and compliance projects, ensuring alignment with global operational standards and driving measurable business impact.
  • Utilized quality methodologies such as Pareto Analysis, Fishbone, 5 Whys Analysis to identify process bottlenecks and implement targeted solutions for continuous operational improvement.
  • Strategic Planning & Engagement: Contributed to the APAC Communications and Engagement team, organizing company-wide engagement, well-being, and learning programs.

Education

Bachelor of Commerce - Computers, Marketing

St. Francis College For Women
Hyderabad
06.2010 - 04.2013

Diploma - Interior Designing

Hamstech
Jubilee Hills, Hyderabad
04.2001 -

Skills

  • Project Management Expertise
  • Stakeholder & Cross-functional Collaboration
  • Data Analysis & Reporting
  • Resource Planning & Capacity Management
  • Workflow Automation & Process Optimization
  • Coaching, Mentoring & Team Leadership

Timeline

AI/ML Data Operations Grading Analyst

Apple
08.2021 - Current

Operations Manager

SVS Institute Of Neurosciences, Super-Speciality Hospital
06.2020 - 07.2021

Senior Quality Auditor

Uber
10.2016 - 05.2020

Bachelor of Commerce - Computers, Marketing

St. Francis College For Women
06.2010 - 04.2013

Diploma - Interior Designing

Hamstech
04.2001 -

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DIVYA SRI TIRUKKOVALLURIAI/ML Data Operations Annotation Analyst