Divyesh Kaushal
Network Incident Specialist
Summary
Experienced Network Specialist with 6+ years of hands-on expertise in managing high-priority incidents, leading cross-functional teams, and supporting critical network infrastructure. Proven ability to resolve complex issues, mentor junior engineers, and ensure SLA compliance. Adept at working with cloud platforms, routing protocols, and modern enterprise network solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Network Specialist Team Lead
HCL Tech
12.2024 - Current
- Supervise a team managing global network infrastructure operations.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Resolve L1 & L2 incidents, reducing MTTR by 25%.
- Coordinate with ISPs for link outage resolutions.
- Generate SLA/MTTR reports for leadership using ServiceNow.
Subject Matter Expert - Network Operations
HCL Tech
03.2023 - 12.2024
- Mentored junior team members, contributing to their professional growth and development.
- Provided escalation-level support for network incidents.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Network Specialist (L1 Support)
HCL Tech
03.2022 - 03.2023
- Handled day-to-day L1 network support tasks, including monitoring, basic troubleshooting and escalation
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Collaborated with NOC ands service providers for escalation and resolution.
Incident Management Analyst
HCL Tech
04.2020 - 03.2022
- Managed end-to-end lifecycle of IT incidents, including P1 & P2 issues.
- Streamlined company operations, leading cross-functional teams in process optimization projects.
- Conducted Root Cause Analysis & coordinated with tech team for permanent fixes
- Prepared incident dashboards & reports for leadership using ITSM tools.
Service Desk Analyst
HCL Tech
04.2019 - 04.2020
- Delivered L1 support for hardware/software issues.
- Logged incidents and requests in ServiceNow.
- Achieved high first-call resolution rates.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Education
Bachelor of Business Administration -
Nagpur University
Nagpur, India 01.2014 - 01.2017
Higher Secondary - Computer Science
Vimaltai Tidke Jr College
01.2008 - 01.2010
Skills
Network Optimization
AWS
BGP
OSPF
SD-WAN
Routers
Switches
Access Points
undefinedCertification
CCNA
Timeline
Network Specialist Team Lead
HCL Tech
12.2024 - Current
Subject Matter Expert - Network Operations
HCL Tech
03.2023 - 12.2024
Network Specialist (L1 Support)
HCL Tech
03.2022 - 03.2023
Incident Management Analyst
HCL Tech
04.2020 - 03.2022
Service Desk Analyst
HCL Tech
04.2019 - 04.2020
Bachelor of Business Administration -
Nagpur University
01.2014 - 01.2017
Higher Secondary - Computer Science
Vimaltai Tidke Jr College
01.2008 - 01.2010
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