Specialized in retail banking, customer service and account management. Knowledgeable of branch operations and financial products to best support company and customers. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates.
• Worked as cashier and Sales.
• Promoted financial products.
• Worked on flex cube application
• Worked closely with management to strategize sales techniques to increase branch production and customer service. • Worked as a backup teller and welcome desk officer.
• Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
• Promoted financial products by maintaining excellent service-offering knowledge.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Utilized customer relationship management software to provide accurate, complete customer service.
• Worked on the Flexcube application.
• Worked on KYC, AML.
• Provided customer service to clients, including answering questions and resolving issues.
•Conducted account openings and closings for clients.
Banking
Financial product knowledge
Sales strategy
Business development
Client relationship management
Sales expertise
Loans
Cash handling
• NISM-Series-V-A: Mutual Fund Distributors
• NISM-Series-VI: Depository Operations
• Insurance Regulatory and Development Authority of India(IRDA)