DIWAKAR KUSHWAHA
Noida
Summary
Dynamic Senior IT Executive with extensive experience at Radiant Infonet Pvt. Ltd., excelling in Microsoft 365 administration and user account management. Proven track record in optimizing license management and enhancing remote support efficiency. Adept at problem-solving and vendor coordination, ensuring seamless IT operations and user satisfaction.
Overview
4
4
years of professional experience
Work History
Senior IT Executive
Radiant Infonet Pvt. Ltd.
Noida
03.2025 - 05.2025
- Managing the Microsoft 365 Admin Portal, including user accounts, groups, and licenses.
- Assigning and modifying licenses for users as per department requirements.
- Basic administration of services like Exchange Online, Teams, OneDrive, and SharePoint.
- Granting necessary permissions and access rights to users.
- Managing mailbox permissions, group memberships, and OneDrive sharing settings.
- Assessing and maintaining records of Microsoft 365 license requirements.
- Coordinating with vendors for purchasing and renewing licenses.
- Tracking renewal schedules and ensuring cost-effective license management.
- Installing, configuring, and troubleshooting Windows-based desktops, laptops, printers, and peripheral devices.
- Handling issues related to Outlook setup, domain joins, network connectivity, and hardware errors.
- Providing remote support using tools like AnyDesk, TeamViewer, and RDP.
Desktop Support Engineer
Cybix Technical Services
Noida
07.2024 - 03.2025
- Installation, Configuration and Support of Desktop, Computer, Peripheral equipment and Software.
- Knowledge of routine updates of Desktop, Hardware and Software.
- Knowledge of Remote support.
- Installation of servers and creating users accounts and managing on Active Directory.
- Printer Installation, Sharing Printer, Manage Printer.
- Resolving domain issues, Network Issue.
- Configuring and Managing MS Outlook 2019 for Email.
- Knowledge for taking backup for users.
Desktop Support Engineer
Nexa IT Services
Noida
07.2023 - 07.2024
- Provide first-level support for hardware, software, and network-related issues
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Set up and configure Windows operating systems and standard software (MS Office, browsers, etc.).
- Creating, modifying, and deleting user accounts in Active Directory.
- Support email configuration (e.g., Outlook) and troubleshoot email access issues.
- Basic troubleshooting of LAN, internet connectivity, and VPN access.
- Ensure user systems are connected to the company domain or network.
- Maintain records of IT assets and peripherals.
Aadhar Superwiser/IT Support
Sahaj Retail Pvt. Ltd.
Ghazipur
08.2021 - 03.2023
- Assist in Aadhaar enrollment and biometric data collection.
- Perform Aadhaar authentication and resolve related issues.
- Supervise and train new Aadhaar operators.
- Maintain and manage enrollment data securely.
- Provide customer support and resolve queries.
- Installed and configured desktop systems, laptops, printers, and other peripherals.
- Troubleshot common hardware faults and replaced components when needed.
Education
Bachelor in Computer Application -
Sikkim Manipal University
08.2012
Intermediate -
Uttar Pradesh Board
05.2009
High School -
Uttar Pradesh Board
05.2007
Skills
- Microsoft 365 administration
- Exchange Online management
- Active Directory management
- Remote support
- Network troubleshooting
- User account management
- System configuration
- Email configuration
- IT asset management
- Problem solving
- Vendor coordination
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior IT Executive
Radiant Infonet Pvt. Ltd.
03.2025 - 05.2025
Desktop Support Engineer
Cybix Technical Services
07.2024 - 03.2025
Desktop Support Engineer
Nexa IT Services
07.2023 - 07.2024
Aadhar Superwiser/IT Support
Sahaj Retail Pvt. Ltd.
08.2021 - 03.2023
Bachelor in Computer Application -
Sikkim Manipal University
Intermediate -
Uttar Pradesh Board
High School -
Uttar Pradesh Board
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