Dynamic Senior IT Executive with extensive experience at Radiant Infonet Pvt. Ltd., excelling in Microsoft 365 administration and user account management. Proven track record in optimizing license management and enhancing remote support efficiency. Adept at problem-solving and vendor coordination, ensuring seamless IT operations and user satisfaction.
Overview
4
4
years of professional experience
Work History
Senior IT Executive
Radiant Infonet Pvt. Ltd.
Noida
03.2025 - 05.2025
Managing the Microsoft 365 Admin Portal, including user accounts, groups, and licenses.
Assigning and modifying licenses for users as per department requirements.
Basic administration of services like Exchange Online, Teams, OneDrive, and SharePoint.
Granting necessary permissions and access rights to users.
Managing mailbox permissions, group memberships, and OneDrive sharing settings.
Assessing and maintaining records of Microsoft 365 license requirements.
Coordinating with vendors for purchasing and renewing licenses.
Tracking renewal schedules and ensuring cost-effective license management.
Installing, configuring, and troubleshooting Windows-based desktops, laptops, printers, and peripheral devices.
Handling issues related to Outlook setup, domain joins, network connectivity, and hardware errors.
Providing remote support using tools like AnyDesk, TeamViewer, and RDP.
Desktop Support Engineer
Cybix Technical Services
Noida
07.2024 - 03.2025
Installation, Configuration and Support of Desktop, Computer, Peripheral equipment and Software.
Knowledge of routine updates of Desktop, Hardware and Software.
Knowledge of Remote support.
Installation of servers and creating users accounts and managing on Active Directory.
Lead Shopify Developer at Shinedezign Infonet Pvt Ltd. (WHMCS Global Services Pvt. Ltd.)Lead Shopify Developer at Shinedezign Infonet Pvt Ltd. (WHMCS Global Services Pvt. Ltd.)