Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Charan Kumar C N

Bengaluru

Summary

Adept at leading technical teams and spearheading email security initiatives, my tenure at Accenture Solutions Private Ltd honed my expertise in Cisco Secure Email and Microsoft 365 administration. Skilled IT professional with 9+ Years of experience in Cisco Secure Email security, Exchange Online Protection, Exchange On-Premise, Outlook, Microsoft Teams, SharePoint Online, Azure AD Connect, Active Directory & MDM AirWatch technologies and mail security, DMARC, Service Now, Incident and Change management. Demonstrated excellence in improving email security and streamlining operations, enhancing system efficiency. Skilled in collaboration and strategic planning, I excel in delivering robust technical solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Infra Managed Service Senior Analyst

Accenture Solutions Private Ltd
Bengaluru
05.2016 - Current
  • Technical Lead & SME for Cisco IronPort Email Security technology and Exchange O365 administration.
  • SME for Microsoft 365 Defender, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Azure AD, Azure AD connect, Enterprise Vault, MFA, MDM AirWatch.
  • Analyzed, Planned and implemented - Forged Email Detection (FED) in Cisco Email Security gateway system and Impersonation Protection of Domains and Users in Microsoft O365 Defender.
  • Strong knowledge in Cisco IronPort email security (on premise and on Cisco Cloud) Management Implementation, Administration, Maintenance & troubleshooting
  • Expert understanding of SPAM techniques and email hygiene, monitoring and configuring policies and settings
  • Strong understanding of email delivery architecture, email gateway and DNS technologies.
  • Experience working with email threat prevention platforms in complex email delivery systems.
  • In depth knowledge of email messaging systems, system administration in email gateways Microsoft O365 and Microsoft Exchange 2016.
  • Experience with Email Threat Prevention Services such as IronPort.
  • Have Knowledge in Preventing unwanted email with Adaptive Reputation.
  • Prevent Spam with Anti-Spam Policies, Prevent Malware with Anti-Malware Policies, Symantec Messaging Gateway Control.
  • Internet Mail Security, SPAM, Malware, Spoofing etc.
  • Expertise in handling all SMTP related tasks.
  • Good understanding of various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere, Sendmail and SMTP Mail flow.
  • Exposure in Advance Malware Protection, Threat Grid, ATP etc.
  • Responsible for understanding client requirements and managing technical solutions around messaging technologies.
  • Leading team of 20+ resources and deliver support to multiple projects
  • Performing Transition for new projects in exchange and O365 technology.
  • Implemented DMARC policy for 200+ domains.
  • Implementing and managing polices, transport rules and connectors.
  • Good experience in mail flow, messaging tracking, configuring anti-spam protection and legal hold concepts.
  • Maintaining detailed technical documentation of messaging.
  • Microsoft teams administration, managing policies and meetings.
  • SharePoint Online and OneDrive administration, managing sites and handling and resolving end users issues.
  • Mitigated outages related to Exchange and O365. Identified and resolved issues, communicated findings to
    management and documented RCA reports.
  • Implemented AAD connect setup.
  • Automation and streamlining of administrative tasks using PowerShell.

Technical Support Engineer

HGS - Hinduja Global Solutions
Bengaluru
09.2014 - 04.2016
  • Troubleshooting and resolving issues with opera PMS application.
  • Provide investigation, diagnosis, resolution, and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
  • Provide initial assessment of urgency and business impact on all support calls.
  • Manage service requests, software installations, new computer setups, upgrades, etc.
  • Record incident resolutions in Help Desk tool.
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through defined processes.
  • Supported following technologies: Microsoft Office 2007 products - Outlook, Word, Internet Explorer, Windows X/7/8P, desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity, Windows 2003 server, Windows 2008 R2, Oracle 10G/11G and others as assigned.
  • Monitor daily backups.
  • Ability to work independently and in team environment.
  • Ability to communicate well with internal and external contacts.
  • Running SQL scripts and Interfaces on server
  • Assisting caller in cashiering activities
  • User Access Management

Education

Electronics And Communications Engineering -

KIET Polytechnic

Skills

  • Cisco Secure Email Security Administration
  • Exchange Online Administration
  • Microsoft 365 Administration
  • Microsoft 365 Defender Email Security
  • SharePoint Online Administration
  • Microsoft Teams Administration
  • DMARC, DKIM and SPF
  • Azure Active Directory and AD Connect
  • Service Now
  • Active Directory Administration
  • Incident and Change Management
  • Process Improvements and Enhancement

Accomplishments

  • Received Accenture Celebrates Excellence award for demonstrating exemplary innovation and making an extraordinary impact on our clients and communities.
  • Successfully implemented DMARC policy for over 200 domains enhancing email security.
  • Team Leadership Led a team of 20+ resources and managed technical solutions around Messaging and Collaboration technologies.
  • Planned and led the development, implementation of Standardized Office Template at the org level through SharePoint Asset Library

Certification

  • Microsoft Security Operations Analyst

  • Microsoft 365: Fundamentals

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Telugu
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Infra Managed Service Senior Analyst

Accenture Solutions Private Ltd
05.2016 - Current

Technical Support Engineer

HGS - Hinduja Global Solutions
09.2014 - 04.2016

Electronics And Communications Engineering -

KIET Polytechnic

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Charan Kumar C N