Charan Kumar C N
Infra Managed Service Sr Analyst
Summary
Microsoft Certified Security Operations Analyst and skilled IT professional with 9+ Years of experience in Cisco IronPort Email security, Microsoft 365, Exchange Online Protection, Exchange On-Premise, Outlook, Microsoft Teams, SharePoint Online, Azure AD Connect, Active Directory & MDM AirWatch technologies and mail security, DMARC, Very well-acquainted with Service Now, Incident and Change management. Detail-oriented team lead with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Certifications
5
5
Languages
3
3
years of post-secondary education
Work History
Infra Managed Service Sr Analyst
Accenture Solutions Private
05.2016 - Current
- Technical Lead & SME for Cisco IronPort Email Security technology and Exchange O365 administration.
- SME for Microsoft 365 Defender, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Azure AD, Azure AD connect, Enterprise Vault, MFA, MDM AirWatch.
- Analyzed, Planned and implemented - Forged Email Detection (FED) in Cisco Email Security gateway system and Impersonation Protection of Domains and Users in Microsoft O365 Defender.
- Strong knowledge in Cisco IronPort email security (on premise and on Cisco Cloud) Management Implementation, Administration, Maintenance & troubleshooting
- Expert understanding of SPAM techniques and email hygiene, monitoring and configuring policies and settings
- Strong understanding of email delivery architecture, email gateway and DNS technologies.
- Experience working with email threat prevention platforms in complex email delivery systems.
- In depth knowledge of email messaging systems, system administration in email gateways Microsoft O365 and Microsoft Exchange 2016.
- Experience with Email Threat Prevention Services such as Ironport.
- Have Knowledge in Preventing unwanted email with Adaptive Reputation.
- Prevent Spam with Anti-Spam Policies, Prevent Malware with Anti-Malware Policies, Symantec Messaging Gateway Control, Address Masquerading.
- Internet Mail Security, SPAM, Malware, Spoofing etc.
- Expertise in handling all SMTP related tasks.
- Good understanding of various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere, Sendmail and SMTP Mail flow.
- Exposure in Advance Malware Protection, Threat Grid, ATP etc.
- Responsible for understanding client requirements and managing technical solutions around messaging
technologies. - Leading team of 20+ resources and deliver support to multiple projects
- Performing Transition for new projects in exchange and O365 technology.
- Implemented DMARC policy for 200+ domains.
- Implementing and managing polices, transport rules and connectors.
- Good experience in mail flow, messaging tracking, configuring anti-spam protection and legal hold concepts.
- Maintaining detailed technical documentation of messaging.
- Working on Microsoft teams administration, manage policies and meetings.
- Working on SharePoint Online and OneDrive administration, managing sites and handling and resolving end users issues.
- Mitigated outages related to the exchange and O365. Identified and resolved issues, communicated findings to
management and documented RCA reports. - Implemented AAD connect setup.
- Automation and streamlining of administrative tasks using PowerShell.
Technical Support Engineer
HGS - Hinduja Global Solutions
09.2014 - 04.2016
- Troubleshooting and resolving issues with opera application
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Record incident resolutions in the Help Desk tool.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Internet Explorer, Windows X/7/8P, desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity, Windows 2003 server, Windows 2008 R2, Oracle 10G/11G and others as assigned.
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts
- Running SQL scripts
- Interfaces on server
- Assisting caller in cashiering activities
- User Access Management
Education
Electronics & Communication Engineering -
KIET Polytechnic
Bengaluru, India 06.2011 - 05.2014
Skills
Cisco IronPort Email Security Administration
Certification
Microsoft Security Operations Analyst
Accomplishments
Cisco IronPort Email Security (On-premise and Cloud)
Microsoft O365 Defender, Security & Compliance Administrator
Microsoft Exchange Online Protection Administrator
Microsoft Active Directory & Azure Active Directory
Microsoft SharePoint Online and Teams Administrator
DMARC, DKIM and SPF DNS Technologies
Microsoft Exchange On-Premise 2016
Timeline
Infra Managed Service Sr Analyst
Accenture Solutions Private
05.2016 - Current
Technical Support Engineer
HGS - Hinduja Global Solutions
09.2014 - 04.2016
Electronics & Communication Engineering -
KIET Polytechnic
06.2011 - 05.2014
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