Charan Kumar C N
Infra Managed Service Sr Analyst
Summary
Microsoft Certified Security Operations Analyst and skilled IT professional with 9+ Years of experience in Cisco IronPort Email security, Microsoft 365, Exchange Online Protection, Exchange On-Premise, Outlook, Microsoft Teams, SharePoint Online, Azure AD Connect, Active Directory & MDM AirWatch technologies and mail security, DMARC, Very well-acquainted with Service Now, Incident and Change management. Detail-oriented team lead with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Certifications
5
5
Languages
3
3
years of post-secondary education
Work History
Infra Managed Service Sr Analyst
Accenture Solutions Private
05.2016 - Current
- Technical Lead & SME for Cisco IronPort Email Security technology and Exchange O365 administration.
- SME for Microsoft 365 Defender, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Azure AD, Azure AD connect, Enterprise Vault, MFA, MDM AirWatch.
- Analyzed, Planned and implemented - Forged Email Detection (FED) in Cisco Email Security gateway system and Impersonation Protection of Domains and Users in Microsoft O365 Defender.
- Strong knowledge in Cisco IronPort email security (on premise and on Cisco Cloud) Management Implementation, Administration, Maintenance & troubleshooting
- Expert understanding of SPAM techniques and email hygiene, monitoring and configuring policies and settings
- Strong understanding of email delivery architecture, email gateway and DNS technologies.
- Experience working with email threat prevention platforms in complex email delivery systems.
- In depth knowledge of email messaging systems, system administration in email gateways Microsoft O365 and Microsoft Exchange 2016.
- Experience with Email Threat Prevention Services such as Ironport.
- Have Knowledge in Preventing unwanted email with Adaptive Reputation.
- Prevent Spam with Anti-Spam Policies, Prevent Malware with Anti-Malware Policies, Symantec Messaging Gateway Control, Address Masquerading.
- Internet Mail Security, SPAM, Malware, Spoofing etc.
- Expertise in handling all SMTP related tasks.
- Good understanding of various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere, Sendmail and SMTP Mail flow.
- Exposure in Advance Malware Protection, Threat Grid, ATP etc.
- Responsible for understanding client requirements and managing technical solutions around messaging
technologies. - Leading team of 20+ resources and deliver support to multiple projects
- Performing Transition for new projects in exchange and O365 technology.
- Implemented DMARC policy for 200+ domains.
- Implementing and managing polices, transport rules and connectors.
- Good experience in mail flow, messaging tracking, configuring anti-spam protection and legal hold concepts.
- Maintaining detailed technical documentation of messaging.
- Working on Microsoft teams administration, manage policies and meetings.
- Working on SharePoint Online and OneDrive administration, managing sites and handling and resolving end users issues.
- Mitigated outages related to the exchange and O365. Identified and resolved issues, communicated findings to
management and documented RCA reports. - Implemented AAD connect setup.
- Automation and streamlining of administrative tasks using PowerShell.
Technical Support Engineer
HGS - Hinduja Global Solutions
09.2014 - 04.2016
- Troubleshooting and resolving issues with opera application
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Record incident resolutions in the Help Desk tool.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Internet Explorer, Windows X/7/8P, desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity, Windows 2003 server, Windows 2008 R2, Oracle 10G/11G and others as assigned.
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts
- Running SQL scripts
- Interfaces on server
- Assisting caller in cashiering activities
- User Access Management
Education
Electronics & Communication Engineering -
KIET Polytechnic
Bengaluru, India 06.2011 - 05.2014
Skills
Cisco IronPort Email Security Administration
Exchange Online Administration
Microsoft 365 Administration
Microsoft Defender Email Security
SharePoint Online Administration
Microsoft Teams Administration
DMARC Policy and DKIM Key
Azure Active Directory
Service Now
Microsoft Office
Active Directory
Azure AD Connect
Incident and change Management
Team building
Process Improvements and Enhancement
Team Collaboration and Leadership
Effective Communication
Risk Analysis
Certification
Microsoft Security Operations Analyst
Accomplishments
Cisco IronPort Email Security (On-premise and Cloud)
Microsoft O365 Defender, Security & Compliance Administrator
Microsoft Exchange Online Protection Administrator
Microsoft Active Directory & Azure Active Directory
Microsoft SharePoint Online and Teams Administrator
DMARC, DKIM and SPF DNS Technologies
Microsoft Exchange On-Premise 2016
Timeline
Infra Managed Service Sr Analyst
Accenture Solutions Private
05.2016 - Current
Technical Support Engineer
HGS - Hinduja Global Solutions
09.2014 - 04.2016
Electronics & Communication Engineering -
KIET Polytechnic
06.2011 - 05.2014