Chandanasri Alakunta

Activities

• Exchange & Messaging Administration:
  Strong understanding of Microsoft Exchange and messaging/mobility concepts in enterprise environments.
  Managed and supported Exchange Hybrid environments with Exchange 2016 and Exchange 2019 servers.
  Ensured smooth and uninterrupted mail flow through effective Exchange Online administration and monitoring.
  Analyzed and resolved complex mail flow issues, including inbound/outbound delivery failures.
  Designed and implemented complex transport rules based on business and security requirements.
  Planned and executed Exchange 2016 CU and SU upgrades, ensuring minimal impact to business operations.
  
  Azure AD / Identity Management:
  Led and supported projects to upgrade Azure AD Connect to the latest supported versions.
  Managed Azure AD users, groups, and devices in hybrid environments. Configured and enforced Conditional Access policies to enhance authentication and access security.
  Implemented Azure Information Protection and identity-based security controls.
  
  Microsoft 365 Services Administration:
  Administered Office 365 services, including Outlook, OneDrive, SharePoint Online, and Microsoft Teams.
  Troubleshot and resolved OneDrive, Teams, Outlook, and SharePoint user and service-related issues.
  Ensured SLA adherence while supporting onboarding and day-to-day operational requests.
  
  Email Security & Compliance:
  Upskilled and worked extensively on Cisco IronPort Email Security appliances.
  Actively collaborated on projects to migrate email flow from Cisco IronPort to Exchange Online Protection (EOP).
  Managed SPAM filtering, malware protection, and whitelist/blacklist configurations.
  Implemented and maintained Microsoft 365 Security & Compliance controls, including DLP, Threat Management, and Cloud App Security.
  
  Automation & Scripting:
  Developed, scheduled, and maintained PowerShell scripts on script servers to automate repetitive administrative tasks.
  Reduced manual effort and operational overhead through automation and standardized scripts.
  Managed configurations and reporting using PowerShell for Microsoft 365 and Exchange workloads.
  
  Endpoint & Mobility Management:
  Configured and managed Microsoft Intune for mobile device management (MDM).
  Enforced device compliance and security policies across corporate and BYOD devices.
  
  Documentation & Process Management:
  Developed and maintained technical documentation, including design documents, SOPs, user manuals, and operational procedures.
  Created reports and compliance documentation for audits and operational reviews.
  Ensured process adherence and SLA compliance through clear documentation and stakeholder communication.

• Managed Office 365 services in a hybrid environment, including administration of Outlook, OneDrive, SharePoint, and Teams.
• Automated tasks and managed configurations using PowerShell scripting.
• Oversaw email security, SPAM filtering, and whitelist/blacklist management.
• Implemented and maintained O365 Security & Compliance, including DLP, Threat Management, and Cloud App Security.
• Configured Microsoft Intune for mobile device management and enforced security policies.
• Managed Azure AD users and devices, applied Conditional Access, and implemented Azure Information Protection.
• Developed documentation, SOPs, and reports for environment setup and compliance.
• Ensured SLA adherence and supported onboarding through comprehensive process documentation.

• Provided L2 support for Exchange Server and Outlook clients in a hybrid setup.
• Managed mailbox migrations between on-premises Exchange and Office 365.
• Administered Office 365 services including Outlook, OneDrive, SharePoint, and Teams.
• Automated tasks and resolved issues using PowerShell scripts and EMC.
• Troubleshot and managed mail routing, mail flow, spam filters, and quarantine.
• Handled phishing/spam mail removal and created transport rules for security.
• Collaborated with AD team for domain additions and DNS configurations in Office 365.
• Monitored Exchange health checks, backups, and alerts; opened Premier cases with Microsoft for escalations.
• Coordinated with teams for Skype call quality and conference room issues.
• Developed KB articles to assist Service Desk in resolving L1 issues.