Aarti Mishra
Summary
To work with an organization which encourages me to better utilize and enhance my technical expertise.
Also, excel in any form of activity, professional or personal. That I undertake to keep the process of learning continuous throughout my career and make a positive difference to the organization with my presence.
Close to Eight years of result driven and diversified experience in IT Industry. My key core skills are Microsoft Office 365 (Exchange Online), SharePoint Online, OneDrive and Teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Infra Managed Service Specialist
Accenture Solutions PVT. Ltd.
02.2021 - Current
- Responsible for handling multiple projects, escalated tickets and team management.
- Weekly connect with the client SME and VIP users.
- Proposing new automation to client so we can reduce the daily ticket count.
- Strong knowledge of Exchange Online security features and best practices.
- Skilled in PowerShell scripting for automation and management of Exchange Online tasks.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex Exchange Online issues.
Consultant
Capgemini
01.2020 - 02.2021
- Provided L2/L3 support to customers.
- Handled multiple task related to outlook, mailflow, sharepoint permission,one drive sync.
- Experience on AD sync-related issues.
- Providetraining on the Sharepoint online and Onedrive
Technical Consultant
Wipro Ltd.
12.2016 - 01.2020
- On call troubleshooting of MS Outlook related issues (Installation, Configuration, Connectivity, etc.)
- On call troubleshooting of Auto discover and active sync related issues in Exchange Online (O365)
- On call troubleshooting of Migration and mail flow related issues in Exchange Online (O365)
- Managing office 365 group creation by PowerShell scripts
- Running and monitoring audit log reports
- Activation and installation of office apps
- User bulk license management using Azure and license assignment tool O365
- Calendar sharing and mailbox permissions
- Outlook client Autodiscover/account configuration issues
- Troubleshooting on compromised user accounts
- Control fishing and spam emails using ATP and Transport rules
- Enabling O365 message encryption using IRM templates
- Centralized mail flow experience
HR Executive
Prodcon Tech Services
Santacruz (E)
12.2014 - 10.2016
Education
B.E. -
Gharda Institute of Technology
Mumbai01.2014
Skills
- Microsoft Office 365 Administration and Support
- Mail Server: Exchange 2016, 2019 (Only monitoring experience)
- Cloud Environment: Microsoft Office 365, Exchange Online Protection
- Good Organizational and Co-ordination Skills
- Determination and Dedication towards the assigned tasks
- Hard work & Self-confidence
- Handle critical situations in the organization & adaptable to circumstances
- Fast Learner and always eager to learn new technologies
Certification
- Microsoft 365 Certified: Fundamentals
Timeline
Infra Managed Service Specialist
Accenture Solutions PVT. Ltd.
02.2021 - Current
Consultant
Capgemini
01.2020 - 02.2021
Technical Consultant
Wipro Ltd.
12.2016 - 01.2020
HR Executive
Prodcon Tech Services
12.2014 - 10.2016
B.E. -
Gharda Institute of Technology
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