Summary
Overview
Work History
Education
Skills
Certification
Interests
Disclaimer
Personal Information
Timeline
Generic

Mudpuri JAYPAL REDDY

Hyderabad,Telangana

Summary

Results-driven IT professional with extensive expertise in Teams Enterprise Voice solutions. Proven track record of designing, implementing, and optimizing Microsoft Teams-based voice infrastructure, including Direct Routing, Operator Connect, and SBC integrations. Skilled in PowerShell automation, network configurations, and paging system deployments for seamless voice operations. Adept at collaborating across networking, firewall, and cloud teams to ensure reliable voice connectivity. Experienced in conducting user enablement, ATP testing, and knowledge transfer for smooth transitions and efficient operations. Passionate about driving digital transformation through innovative voice solutions and communication technologies.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Infra Managed Service Specialist

Accenture
Hyderabad
01.2021 - Current
  • • Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect. . Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
  • • Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing, and interoperability with PSTN providers.
  • . Manage and support Microsoft Teams policies, configurations, and voice-enabled features. Collaborate with network and security teams to ensure compliance and optimal performance. • Perform migrations from legacy PBX systems to Microsoft Teams.
  • • Work with external vendors and telecom providers to ensure seamless voice connectivity.
  • Led workshops, meetings, and discussions with clients for requirement gathering and project updates.
  • - Designed and executed a **comprehensive migration plan** for transitioning voice services to Microsoft Teams.
  • - Developed and refined **PowerShell scripts** for Teams Operator Connect and Direct Routing PSTN connectivity.
  • - Configured **AudioCodes SBCs**, SIP trunking, and local PBX integrations for Teams Enterprise Voice deployments.
  • - Integrated **paging systems** with Algo devices for Teams Voice solutions.
  • - Defined **network topology** and settings for dynamic emergency calling in Teams Phone system.
  • - Collaborated across multiple teams (Networking, Firewall, Cloud) for successful implementations.
  • - Deployed and configured **Yealink IP phones, conference phones, and video conference devices**.
  • - Developed and optimized **Dial Plans and Voice Routing Policies** for Teams Enterprise deployments.
  • - Conducted **ATP testing and validation** before go-live for new voice systems.
  • - Successfully **handover and transferred knowledge** to operations teams for ongoing support.

Skype for Business/MSTeams

Atlas Smart IMS pvt ld
Hyderabad
10.2018 - 12.2020
  • Assisting Skype for Business customers across the globe with technical issues via email, live chat and telephone support.
  • Having Experience in Migrations from on-prem SFB to Teams
  • Knowledge of Teams configuring Direct routing with Teams, channels and policies in Teams
  • Supports Day-2 Operations teams.
  • Manage meetings, including meeting policies, configurations, and conference bridges.
  • Manage voice, including calling policies and phone number inventory and assignment.
  • Manage messaging, including messaging policies.
  • Manage all org-wide settings, including federation, teams upgrade, and Teams client settings.
  • Manage the teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center).
  • Configuring Auto attended, Call queue.

Senior System Administrator

Teksystems (Allegis India Service India Ltd)
Hyderabad
08.2015 - 10.2018
  • Provide technical support Enterprise customers via SfB call or telephony, instant messaging, email, and other electronic communications.
  • Monitor & maintain the service availability of customers S4B and Lync 2013 infrastructure.
  • Prepare Daily health check.
  • Configuring dial plans, voice policies, PSTN usage, Route and Trunk configuration.
  • Troubleshoot user tickets for Lync.
  • Create/perform changes, co-ordinate and create engagement tickets, Event viewer logs & fixes, BMC Remedy (AOTS - CM & TM), iLA tickets.
  • Monitoring SCOM for Lync Users, CPU performances, Disk space and Memory Utilization.
  • Handle user tickets for Lync, create various change tickets, and coordination with concerned teams (N/w, Firewall, Load Balancer, LCM, IPT, etc...).
  • Patching of MS security updates and Lync cumulative updates.

Exchange Administrator

CMC Limited
Hyderabad
08.2014 - 06.2015
  • Installing Configuring, implementing and administration of Windows 2003/2008/2012 servers.
  • Configuring & administration of active directory services in windows 2003/2008/2012, public and private DNS servers.
  • Installing Configuring and administration of Exchange 2007, 2013 server various roles.
  • Maintain and support CAS/HUB/MBX roles for exchange.
  • Created User mailbox, Resource mailbox/Shared mailbox.
  • Day to Day management of user mailboxes and distribution list, end user troubleshooting with issues regarding email delivery/failures, Outlook Issues, and active sync communications.
  • Creation Deletion of user mail boxes and security & DL groups.
  • Maintaining and monitoring the performance of MS Exchange 2 Servers (Mail Box, CAS Role. HUB Transport, SMTP Server and Gateway Security for SMTP) etc.
  • Preparing the reports daily/weekly/monthly on Performance monitoring about the status of servers and sending them to superiors and client in charge.
  • Monitoring Disk space, CPU and Memory Utilization, Exchange Database Files in Storage groups and analyse to take necessary action for optimization.
  • Creating eMail IDs and allotting quotas and including them in required Distribution lists.
  • Providing access permissions to required services like Web Access, IMAP, POP3, Active Sync etc.
  • Configuring email in Microsoft Office Outlook and creating outlook data files into PST and archiving old emails.
  • Configuring and updating the rules and filters for spam emails, Phishing and junk emails in Forti mail Server and setting the action (Blocking/Quarantine/Release) according to the requirement and policies.
  • Monitoring the Forti mail Quarantine Manager for releasing the genuine emails and deleting the junk emails.
  • Taking the backups by using ARC Server.

System Engineer

PCS Technology Ltd
Hyderabad
01.2014 - 08.2014
  • Windows Advanced Server 2003/2008/2012 Installation, configuration and troubleshooting, Active Directory Domains installation, and configuration.
  • Experience with Active Directory, Group Policy, DHCP, DNS.
  • Creating AD UserIds for newly joined employees and configuring group policies for access level privileges.
  • Exchange Server Administration:- Mailbox Creation/Deletion, Move Mailbox between Storage Group/Servers/Sites.
  • Mailbox Access/outlook issue.
  • Create Storage Group, Configure OWA.
  • Troubleshoot OWA issue, Outlook Anywhere issue, ActiveSync issue.
  • Creating eMail IDs and allotting quotas and including them in required Distribution lists.
  • Providing access permissions to required services like Web Access, IMAP, POP3, Active Sync etc.
  • Monitoring the Forti mail Quarantine Manager for releasing the genuine emails and deleting the junk emails.
  • VM ware server administration.

Education

B.Tech - Electrical & Electronics Engineering

Lords Institute of Eng & Tech
Hyderabad
01.2003 - 01.2011

Skills

Micorosft 365

Intune

Exchange Online

Certification

Microsoft Certified Professional, 11541580

Interests

Playing Cricket
Listening to music

Disclaimer

I hereby declare that the above mentioned information is true and the best of my Knowledge.

Personal Information

  • Father's Name: M. Harinath Reddy
  • Date of Birth: 04/03/83
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Infra Managed Service Specialist

Accenture
01.2021 - Current

Skype for Business/MSTeams

Atlas Smart IMS pvt ld
10.2018 - 12.2020

Senior System Administrator

Teksystems (Allegis India Service India Ltd)
08.2015 - 10.2018

Exchange Administrator

CMC Limited
08.2014 - 06.2015

System Engineer

PCS Technology Ltd
01.2014 - 08.2014

B.Tech - Electrical & Electronics Engineering

Lords Institute of Eng & Tech
01.2003 - 01.2011

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Mudpuri JAYPAL REDDY