Shamshad Malik

Learn, implement, and deliver. Work with good people and help in mutual growth.

• Microsoft MS-102
• Microsoft MS 900
• Microsoft MS 700
• Microsoft AZ900

• Have received various customer appreciations.
• Successful transition of client and onboard the client for Accenture support.

• Wipro LTD., Technical Consultant, 07/2013 - 05/2017
• Magna Infotech, System Engineer, 01/2011 - 07/2013
• Accenture, Infra Managed Service Specialist, 05/2017 - Present

• Altiris deployment tool 6.9.
• NetBackup. Systems Insight Manager 5.2
• Microsoft iAdmin
• System Center Configuration Manager 2007.
• Amdocs Clarify, CA Service Desk Manager. BMC Remedy Operational Service Desk.

Date of Birth: 08/18/88

• Working as lead for 3 Projects
• Assisting them with technical issue and Process related queries
• Getting on Daily call with Client and updating about progress
• Discussing the challenges with the client
• Performing changes as suggested by the client
• Updating of Run Book
• Providing Monthly report of Office 365 Activity
• Working P1 and P2 Incidents
• Working on escalated Tickets
• Taking KT from client and passing the information to the team
• Planned and implemented Implementing DMARC, DKIM.
• Worked on Email security EOP, Cisco email security.
• Worked on O365 ATP, Conditional Access, Data loss prevention.

o Led the implementation and management of Microsoft Data Loss Prevention (DLP) policies across Exchange Online, SharePoint Online, and OneDrive, ensuring compliance with regulatory standards.

o Actively managed data classification and protection for sensitive information, including Personally Identifiable Information (PII) and financial data, using Microsoft Purview.

o Integrated Microsoft Purview tools for risk assessment and data governance, enhancing visibility into sensitive data across the organization.

o Automated alert escalation workflows and improved incident response times by streamlining DLP alerts and notifications for faster decision-making.

o Collaborated with the legal and compliance teams to review data discovery and classification results, implementing necessary remediation steps.

Generated monthly reports on DLP activities, including data breaches, policy violations, and remediation steps taken to protect sensitive data.

• Troubleshooting of MS Outlook related issues (Installation, Configuration, Connectivity, etc.)
• Troubleshooting of Exchange ActiveSync related issues (Configuration, Connectivity, Email Flow, etc.)
• Troubleshooting of BES (Blackberry) related issues (Activation, Email Flow, Connectivity, Synchronization, etc.)
• Troubleshooting of Auto discover related issues in Exchange Online (O365).
• Troubleshooting of Mail flow related issues in Exchange Online (O365) for both internal and external mail flow.
• Troubleshooting of Migration related issues in Exchange Online (O365)
• Support to Administrator/Partners for Migrating to MS Office 365 (Cutover Migration, IMAP Migration and Hybrid Migration).
• Troubleshooting of MRM related issues in Exchange Online (O365)
• Troubleshooting of Permission related issues (Send as, send on behalf, full mailbox access, etc.)
• As Microsoft O365 Support Engineer:
• Working as a Support Engineer with Microsoft Office365
• User management with Office365
• Managing the Office365 environment with windows PowerShell commands and PowerShell scripts
• Create and manage directory synchronized environment with Office365
• Troubleshooting on directory synchronization issues
• Configuring and troubleshooting in Hybrid Exchange Environment
• Troubleshoot on client connectivity issues like with Microsoft Outlook 2007/2010/2013
• Also, assisting in fixing issues related to Exchange ActiveSync with Windows Mobile, iPhone, android phones
• Analyze the email flow issues using Exchange online protection.
• Compliance management using journaling, archiving, transport rules and litigation hold
• Configuring Retention Policies and transport rules
• Configuring the RBAC Policies with Office365
• Analyze message header information and troubleshooting on mail flow issues.

· Monitoring and managing capacity reporting via vCenter.

· Reserving IP’s in Microsoft iAdmin tool, Create, Manage and maintenance of Active Directory Users and Groups. Perform Wintel Server rebuilds.

· Deploying security patches and 3rd party software patches via SCCM 2007.

· Remote software installation on Wintel servers using Netpro.

· Creating and managing backup policies using NetBackup. NetBackup reporting and escalating reported incidents.

· Creating Change Requests and managing the entire life cycle of the change including Implementation and closure of the change.

· Creating and maintaining KB articles and standard operating process documents.

Training new team members.

· Remote server OS installation using Altiris deployment tool 6.9 (Win 2003 & Win 2008)

· Create, Manage and maintenance of Active Directory Users and Groups.

· Managing DHCP servers and its scopes.

· Installation of customized software’s and windows security patches.

· Updating servers with latest service packs and hotfixes.

· Software installations and configurations as per customer requests.

Creating, maintaining process documents.· Remote server OS installation using Altiris deployment tool 6.9 (Win 2003 & Win 2008)

· Create, Manage and maintenance of Active Directory Users and Groups.

· Managing DHCP servers and its scopes.

· Installation of customized software’s and windows security patches.

· Updating servers with latest service packs and hotfixes.

· Software installations and configurations as per customer requests.

Creating, maintaining process documents.