Rakshitha S

Project: OhioHealth

Application Packaging:

• Created software packages for Windows 10 using Admin Studio, InstallShield, Repackager tool, Tenable scan, scripting with AutoIt, PSADT, PowerShell, staging, and deployment with SCCM.
• Deployed updates and patches to existing applications, with user collection and device collection.
• Created package deployment strategies for large-scale production deployments across multiple locations.
• Performed quality assurance testing on newly created packages, followed by QA and UAT.
• Tested application packaging installations to ensure proper functioning of the software.
• Maintained detailed records of the entire lifecycle of each software package as an application build document, from development through deployment.
• Ensured compliance with industry standards and best practices when creating application packages.
• Analyzed logs generated during installation or removal of an application package in order to troubleshoot any errors encountered along the way.
• Monitored system performance after application packages have been deployed to verify functionality.
• Evaluated current hardware and software compatibility with new software packages.
• Understand the distribution and deployment status with the help of monitoring.
• Troubleshot end-users' technical issues and resolved them effectively.
• As a SCCM admin,
• SCCM patching, application deployment, collection management, SCCM monitoring, client remediation, vulnerability management etc.
• PXE Deployment through SCCM, software package creation, system configuration through Intune/AD, and image management.
• Microsoft Patching for Workstations. WSDP management for server space.
• Report generation using SQL query. Vulnerability management.
• Printer management and other EUS tools.
• Troubleshoot on SCCM client.
• Monthly patch and Zero-Day Vulnerability mitigation. Project tasks based on DMND (Demand).
• Desktop admin for 35k+ devices.
• Digital Signage board management.

MDM through Workspace ONE.

• We work for mobile Device Enrollment for iPhones and iPads.
• Configure new mobile devices with required groups, profiles, and applications.
• We push applications and profiles (Wi-Fi profile, Restrictions profile, Passcode, home screen layout profile) into existing mobile devices as per the requirement.
• End user troubleshooting for issues related to configuring Email, Teams, and other applications on Android/iOS.
• Coordinated with vendors to procure new hardware or software solutions related to mobile device management systems.
• Deployed mobile device management solutions across platforms like Android and iOS.
• Monitored application performance metrics, such as memory consumption and battery usage, in order to optimize user experience on mobile devices.

Ticketing Tool used: ServiceNow

Worked at client location: Sony India Software Center.

• Implementation of Intune Mobile Device Management.
• User and Group management in Azure AD and MFA.
• Implementation of mobile device profile for various platform devices, i.e., iOS, Android Enterprise.
• Responsible for the creation, testing, and implementation of various policies like Compliance Policy, Configuration Policy, and Custom Policy.
• Responsible for creation, testing, and implementation of various conditional access policies.
• Responsible for development, managing, and assignment of mobile application and app protection policy and configuration policy.
• Responsible for management of Android Play Store, iOS App Store, Windows Business Store, LOB application, and Win32 Application.
• Utilized SCCM to create applications and packages and manage respective store applications.
• Implementation of installation, configuration, and deployment of OS (Operating System) and task sequence, applications, and packages across enterprise environments.
• Utilized SCCM to develop images (OSD) for automated operations.
• Used SCCM 2012 and MDT for WIM capturing and task sequence creation.
• Creating Task Sequences, Images, Applications, Packages, and Driver packages as per organization requirements for various hardware models and environments.
• Perform integration testing for all images, application, and package to highlight the bugs and their fixes.