NITHYASHREE G P
Banglaore
Summary
Cloud and Infrastructure Engineer with over 4 years of experience in the Cloud, Networking, Security Services and Infrastructure Platform, with a proven record of outstanding leadership and project management skills. Experience managing multiple projects simultaneously including successful delivery of critical project milestones under time constraints.
Overview
4
4
years of professional experience
Work History
Infra Managed Service Analyst
Accenture
Bangalore
09.2022 - Current
- Support the Infrastructure service management lifecycle with complete Incident Management Support
- Drive bridge calls for P1/P2 Incidents
- Support Applications hosted on Cloud
- Provided technical support and troubleshooting assistance to customers in resolving their inquiries or issues.
- Created detailed reports of all problem resolutions for future reference by customers or colleagues.
- Performed root cause analysis on escalated cases to identify underlying causes of issues reported by customers.
- Documented processes and procedures for handling common customer inquiries and requests.
Engineer- Cloud & Infra Services
L&T Infotech
Bangalore
06.2020 - 09.2022
- Worked on OS In-Place upgrade activity
- Worked on SUSE upgrade activity in Linux
- Performed AWS Migration
- Built Resource Codes in Terraform
- Worked On Integration of AWS services to SIEM
- Developed scripts, policies in AWS & Linux
- Hands-on experience in tools like Symantec, Cybereason, Nessus, Application Manager, Infoblox, FortiGate, Cloudberry, SoftNAS, ServiceNow
- Hands-on in ITSM Processes like PWPA, MAP and Audits
- Experience in AWS and Azure services and supported IAAS Environment
- Experience in OS flavors like windows, Linux
- Implemented Patching Activities
- Created SOPs - Technical Activities
- Analyzed customer requirements to determine project scope and objectives.
- Generated reports summarizing engineering results for internal review.
- Managed a team of 11 members assisting over various needs.
Education
Btech in Electrical Engineering -
Reva University
04-2020
Skills
- AWS Cloud Infrastructure
- AWS Migration
- OS in-place upgrade
- Terraform
- Patching
- Windows / Linux Administration
- Incident Management
- Disaster Recovery Planning
- Service Management
- Application support
- ITIL Knowledge
- Team Collaboration
- Excellent Communication
- Project Management
Languages
- Kannada Native
- English Native
Timeline
Infra Managed Service Analyst
Accenture
09.2022 - Current
Engineer- Cloud & Infra Services
L&T Infotech
06.2020 - 09.2022
Btech in Electrical Engineering -
Reva University
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