Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Certification
Language Proficiency
Timeline
Generic
KINJAL KUMAR

KINJAL KUMAR

Haryana

Summary

Dynamic Infra Managed Service Analyst at Accenture India Pvt Ltd, adept in incident handling and bilingual support. Successfully facilitated seamless communication between French-speaking clients and technical teams, enhancing customer satisfaction. Proficient in AWS and call logging, I thrive on resolving complex issues while fostering collaborative relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Infra Managed Service Analyst

Accenture India Pvt Ltd
10.2020 - Current
  • Understand business processes and SAP (ABAP) training modules, including business and technical terminologies in French.
  • Provide technical translation (French ↔ English) in Word, Excel, and PowerPoint documents.
  • Acknowledge and log customer requests and issues.
  • Collaborate with the technical team to resolve customer problems.
  • Participate in bridge calls to support French-speaking customers, and assist the technical team in understanding the issue.
  • Manage data center access using the designated portal.
  • Handle customer calls in both French and English.
  • Conduct weekly and monthly audits of calls, tickets, and data center access.
  • Assist clients during office visits.
  • Organize knowledge transfer (KT) sessions and onboarding meetings for new resources.
  • Fetch and share server health check reports (SCCM, Windows, Active Directory, Exchange, etc.).
  • Monitor system alerts on CPU, memory, disk, and services using Splunk tools.
  • Add and remove user accounts from Active Directory groups.
  • Provide first-level support for customer incidents and service requests.
  • Escalate issues and coordinate with higher-level technical teams when required.
  • Set blackouts for maintenance activities.
  • Perform incident and change notification communication to stakeholders, ensuring visibility and management attention.
  • Handle password resets for ADM, Infra, and AWS users.
  • Provide technical support for MTR issues in collaboration with Microsoft vendor teams.
  • Manage shared path access requests.

French executive

ELI research India private limited
06.2019 - 06.2020
  • Receive incoming client calls in French and English.
  • Verify client details (identity, request, and issue) during the initial conversation.
  • Ensure that the request/issue is clearly logged and documented.
  • Provide first-level support where applicable.
  • Transfer the call to the designated Senior Associate, based in Canada, for further resolution.
  • Act as a linguistic bridge when needed, to ensure smooth communication between the client and technical teams.

French executive

Softwill INFOTECH private limited
11.2018 - 03.2019
  • Attend to incoming client calls in French and English.
  • Understand and discuss the technical problem faced by the client on their laptop or desktop.
  • Provide first-level troubleshooting and technical assistance (e.g., login issues, application errors, password resets, and connectivity problems).
  • Verify client details, and ensure accurate logging of issues in the ticketing system.
  • Act as a linguistic and technical bridge, ensuring that French-speaking clients are fully understood by the technical team.
  • Provide clear communication and regular updates to the client until the issue is resolved.

Education

Bachelor in Business Administration (BBA) -

NSHM COLLEGE OF MANAGEMENT & TECHNOLOGY
01.2014

10+2 -

COLLEGE OF COMMERCE, PATNA
01.2011

10 -

PATNA CENTRAL SCHOOL
01.2009

DIPLOMA IN FRENCH STUDIES (DELF) -

ALLIANCE FRANCAISE DE DELHI

Skills

  • Successfully completed B1 level – Alliance Française de Delhi
  • Cloud: Basic knowledge of AWS
  • Incident handling, call logging, ticket management, and client support in French and English

Projects

Working with Loreal as a Infra Managed Service Analyst.

Accomplishments

  • Recognized as Employee of the Month 15 times for outstanding performance and dedication
  • Received client recognition – two times for exceptional support and service delivery
  • Awarded the prestigious Radiant Award three times by the client for excellence in technical assistance, and customer satisfaction

Certification

  • Successfully completed B1 level in French at Alliance Française de Delhi
  • Proficient in French and English communication, including client calls, translations, and technical documentation
  • Currently learning data analytics (Excel, SQL, Power BI, Python)

Language Proficiency

English
First Language
French
Intermediate (B1)
B1

Timeline

Infra Managed Service Analyst

Accenture India Pvt Ltd
10.2020 - Current

French executive

ELI research India private limited
06.2019 - 06.2020

French executive

Softwill INFOTECH private limited
11.2018 - 03.2019

Bachelor in Business Administration (BBA) -

NSHM COLLEGE OF MANAGEMENT & TECHNOLOGY

10+2 -

COLLEGE OF COMMERCE, PATNA

10 -

PATNA CENTRAL SCHOOL

DIPLOMA IN FRENCH STUDIES (DELF) -

ALLIANCE FRANCAISE DE DELHI

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