Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

Nived Pradeep

Bangalore

Summary

Experience Citrix Consultant and senior technical Analyst with a demonstrated history of working in the information technology and service industry skill on virtualization environment Hyper-V, VMware, Azure Active Directory , security information, various Logs source and Events Management (SEIM), ITIL Management, security compliance, patching and strong information technology professional certified with bachelor’s degree BCA focused in computer programming specific applications from Alagappa University

Overview

5
5
years of professional experience
1
1
Certification

Work History

Citrix consultant

Capgemini Technology Services
06.2022 - Current
  • Experience on XenDesktop Admin
  • Hands on experience on implementation and designing experience in VDI and Citrix XenDesktop
  • Experience in upgrade the VDI resources like Storage, memory and virtual CPU's
  • Creating the new catalogs and Assign the new VDI's to users as per requirement
  • Identifying Pre-installation Requirements
  • Configuring and Managing a XenDesktop Environment
  • Creating vDisk from the VMs running from hyper-v Server
  • Creating Desktops from the vDisk
  • Creating Master Images for pooled dedicated and streamed catalogs
  • Trouble Shooting the Environmental Issues with Desktops
  • Bringing the machines from unregistered state to registered state
  • Performing Daily checks and weekly checks in all the Citrix servers in the farm
  • Roles as Citrix Admin
  • Configuration of Citrix server policies, Load Management and Printers in the Farm
  • Publishing new application/desktop for users through a service request
  • Solving citrix user related, application related, Server related issues on daily basis
  • Installing and Configuring Citrix Provisioning Server for vDisk streaming
  • Creating vDisks and installing end user applications
  • Coordinate with Application support team for application related issues
  • VDI creation using a template, Installing VDA agent
  • Administrating using Desktop Studio and Desktop Director
  • Perform Schedule changes
  • Generating reports as requested by clients using ControlUp monitoring tool.

Associate Technical Analyst

Larsen & Toubro Infotech under Micro point Payroll
06.2019 - 03.2022
  • Managing XenApp 6.5 and 7.6 environment
  • Managing delivery groups
  • Troubleshooting VDA registration issues
  • Monitoring Citrix Director
  • Monitoring and maintaining user sessions
  • Troubleshooting end user issues
  • Installing, upgrading, and configuring Citrix receiver and Citrix workspace
  • Troubleshooting Citrix application launch issues
  • Managing user group permissions
  • Managing user roaming profile
  • Managing file shares
  • Trouble shooting user profile related issues
  • Monitoring and managing Farm worker group and controller servers
  • Performing daily health checks for farm servers
  • Hands on Experience on implantation and designing experience in VDI and citrix Xendesktop
  • Performing patch updates to citrix servers
  • Responding to client IT Support requests
  • Providing technical support on-call or via the remote access system
  • Tracking and managing work records
  • Offering Solution that meets the need of the client
  • Ability to provide support for AVP's and senior-level management in a professional and proficient manner
  • Ability to create technical documentation and SOPs on current trend issues
  • Incidents management on Service-Now tool
  • Consulting external clients on Microsoft Products and Cisco WebEx
  • Expertise in troubleshooting MS Office applications Including Skype, MS Teams, Excel, Office, OneDrive
  • Active Directory Support – Creating and modifying user, moving end-users to object unit, Modifying distribution list
  • McAfee E-Policy Orchestrator - Adding end-user to McAfee, Disk Encryption, providing on-call support to recover endpoints
  • Bit locker Encryption- Providing on-call support to recover endpoints
  • Understand basic networking fundamentals (IP, DHCP, DNS)
  • Creating Account of new Employee in AD and mapping their mail for mailbox access Working on Multi Factor Authentication to enable user and Reset MFA
  • Creating DL on O365 exchange admin center and adding a resource
  • Terminating the access from all application for exit user
  • Supervising and monitoring entire team performance to achieve required goals
  • Performing Incident investigation diagnosis and resolution
  • Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, Registry Fix, patches upgrades, virus T/S, Security and Encryptions with all around technical support.

Education

Bachelor of Computer Applications -

Alagappa University
03.2019

Skills

  • Microsoft Hyper-V and VMware vSphere
  • Citrix Studio and Director Console
  • Managing XenApp 65 and 7XX environment
  • Hands on Experience in Azure Nerdio
  • Azure AVD - Premium&Lite
  • Software: Windows 7/8/10, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 1997, Explorer, Chrome, Firefox, MS Word
  • MS- office (Outlook, Excel, Power point, Word, Access)
  • Operating System: Windows 98/2000/XP/2007/2010/2013/2016, MAC and ubuntu
  • Good Knowledge in T/S OS (Windows XP - Win 10), Browsers, MS Office suite, O365, Messaging, outlook configuration, Skype for Business, MS teams, SharePoint and one drive for Business
  • Ensure Network, system and data availability and integrity through preventive maintenance and upgrade
  • Hands on Experience with windows/Mac OS / Linux environments
  • Good understanding of SCCM client-side troubleshooting and logs
  • Configuring SCCM in customized OS imaged machine and trouble shooting
  • Hand on Experience with Microsoft Endpoint configuration Manager console
  • Providing technical support and remote assistance to End users (phone, Email, chat, and other channels)
  • Troubleshot issues relating to all network related problems
  • Hardware: BSOD, Troubleshooting, HDD, No Display Issue
  • OS: OS Installation in Mac, Ubuntu, Windows also troubleshooting in OS, File Formats, and compliance check in all operating systems
  • Networking: OSI Models, IP Addresses, Topologies, Network Devices and Troubleshooting

Certification

  • AWS Solution Architect from B Soft Bangalore
  • JCHN + Cloud Computing from Jet King Bangalore
  • Cisco Certified Network Associates(R&S)
  • Microsoft Certified Solution Expert (MCSE)

Additional Information

Personal Details: , D.O.B :, Permanent Address : Chaithanya house ,kololam, po Eddayannur ,Kannur , Kerala PIN 670595 I do hereby declare that all the information’s furnished above, are true to the best of my knowledge.

Timeline

Citrix consultant

Capgemini Technology Services
06.2022 - Current

Associate Technical Analyst

Larsen & Toubro Infotech under Micro point Payroll
06.2019 - 03.2022

Bachelor of Computer Applications -

Alagappa University

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