Jaswinder Singh
Jalandhar
Summary
Results-driven IT professional with over 10 years of experience in IT Infrastructure and Cloud Support, specializing in Windows, VMware, and Azure environments. Proven expertise in ITIL processes and project delivery, with a track record of leading large-scale infrastructure transformations and maintaining operational continuity. Strong stakeholder management skills enhance collaboration and drive organizational success. Dedicated to continuous learning and leveraging innovative solutions to meet evolving business needs.
Overview
11
11
years of professional experience
Work History
Infra Managed Service Specialist
Accenture Solutions Pvt. Ltd.
Gurugram
05.2020 - Current
- Administered and maintained 2,500+ Windows Servers (2012, 2016, 2022, 2025) across global data centers, hosted on HP, Dell, and Cisco platforms.
- Managed VMware and Microsoft patching, including zero-day vulnerability mitigation and monthly security updates.
- Performed vCenter management, optimization, and version upgrades across multiple global sites.
- Led P1 incident handling for security breaches and critical infrastructure vulnerabilities.
- Executed Cisco ISE node deployments and replacements to strengthen network security posture.
- Contributed to bi-annual Disaster Recovery (DR) drills in the Microsoft Azure environment.
- Facilitated vCenter licensing transition from subscription-based to standalone licensing model.
- Performed Dell physical hardware (ESXi hosts) firmware upgrades and version enhancements.
- Built and configured Microsoft Failover Clusters with multi-node architecture for critical applications.
- Managed Cisco UCS infrastructure upgrades and ESXi hypervisor updates across environments.
- Implemented and configured hardware health monitoring systems for proactive alerting.
- Enabled vCenter monitoring and alerting across all global sites for improved visibility.
- Executed vCenter-level networking configurations, including jumbo frame enablement for performance optimization.
- Performed Active Directory domain migrations ensuring minimal business disruption.
- Conducted P2V (Physical to Virtual) and P2P (Physical to Physical) server migrations.
- Troubleshot and resolved Azure Sync Storage Agent volume issues across multiple regions.
- Client: Hawaiian Airlines and Molson Coors Beverage Company
Senior Operational Professional
IBM
Noida
03.2015 - 04.2020
- Administered and maintained 20,000+ Windows Servers (2003/2008) across multiple global data centers on HP server platforms.
- Managed disk space expansion and storage allocation through both Veritas Volume Manager and vCenter.
- Served as a core member of the global infrastructure team, responsible for 17,000+ Windows Servers (2008/2012) and approximately 1,000 ESXi hosts deployed across various regions worldwide.
- Diagnosed and resolved server performance issues, including disk I/O latency, high CPU/memory utilization, unexpected reboots, BSOD/PSOD errors, and memory dump analysis, ensuring optimal system stability and performance.
- Collaborated with hardware vendors (HP/Dell) for managing hardware-related incidents such as battery, power supply, and predictive disk failures.
- Utilized Veritas tools for storage and cluster management, replication troubleshooting, and data protection.
- Followed ITIL-based change management procedures, including change creation, CAB representation, implementation, and closure using enterprise change control systems.
- Utilized remote management tools such as iLO and DRAC for out-of-band server administration.
- Performed Active Directory administration tasks, including user and object management.
- Conducted daily health checks and maintained monitoring checklists for both physical and virtual infrastructures.
- Handled Disaster Recovery (DR) operations and supported business continuity initiatives.
- Deployed and configured new VMware servers and clusters in remote data centers.
- Designed and established new VMware clusters and data centers as part of infrastructure expansion projects.
- Created, cloned, and managed virtual machines (VMs) on VMware ESX/ESXi hosts.
- Performed disk expansions, VMotion, and Storage VMotion migrations within clusters for optimized resource utilization.
- Configured VLAN trunking and network settings on ESXi hosts for improved virtual network performance.
- Installed, configured, and managed VMware ESXi hosts, integrating them into existing vCenter Server environments.
- Performed full VM lifecycle management - including provisioning, resource allocation (CPU/RAM), disk management, ISO mounting, snapshot creation, template management, and cloning operations.
- Client: State Street Corporation
Education
B. Tech - Electronics and Communication
Punjab Technical University
Jalandhar01.2013
12th -
C.B.S.E
01.2009
10th -
C.B.S.E
01.2007
Skills
- Windows 2003
- Windows 2008
- Windows 2012
- Windows 2016
- Veritas Cluster
- HP Servers
- Dell Servers
- Cisco UCS
- VMware 55
- VMware 803
- PowerShell
- Batch
- MS Office
- SharePoint
- ServiceNow
- MECM
- Symantec
- McAfee
- Trend Micro
- Windows server administration
- VMware management
- Incident response
- Infrastructure management
- Change management
- Problem solving
- Performance optimization
- Client engagement
- Team collaboration
- Attention to detail
- Cross-functional coordination
- Project management
- Technical support
- Strong teamwork
- Critical thinking
Accomplishments
- Team award for Bi annual DR Execution
- Project Brilliance Award
- TownHall Recognition- Vizzy Hard Seltzer Award
- IS Elite Advocate Accenture award
- Team Award for P1 Marware Outbreak resolution
- Value Creator Award from Accenture
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Playing Outdoor and Indoor Games
- Watching Movies
- Listening to Music
- Hanging out with Friends
- Internet surfing for latest technology
Personal Information
- Blood Group: AB+
- Notice Period: Three months
- Date of Birth: 02/17/92
- Marital Status: Unmarried
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Infra Managed Service Specialist
Accenture Solutions Pvt. Ltd.
05.2020 - Current
Senior Operational Professional
IBM
03.2015 - 04.2020
B. Tech - Electronics and Communication
Punjab Technical University
12th -
C.B.S.E
10th -
C.B.S.E