Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROHIT GARG

Bangalore

Summary

Windows SME | Proficient in VMware, Patching and Vulnerabilities. Has over 10+ years of experience in IT Operations and Infrastructure. Assuming leadership of the Shift and Team to guarantee Effective Operations, enhancing the finished product and maintaining Zero-Defect delivery.

Overview

11
11
years of professional experience

Work History

Infra Managed Service Specialist

Accenture
04.2021 - Current
  • Worked closely with MECM Project team to implement MECM environment – which includes Building new DP servers for each DC, opening Firewall rules for communication and installing MECM client on 200+ servers
  • Working with Automation team to deploy Jenkins script – which includes opening Port HTTPS 5986 on all servers for secure communication
  • Validating CMDB data every month with Server Inventory to avoid any leakage in Revenue
  • Worked on remediating 1 lac+ Vulnerability on 800+ servers by Patching and Rebooting them on timely fashion for OS and remediating non-OS manually as per product
  • Aligning Monthly Patching activity with minimum change requests and making sure all servers are Patched through MECM
  • Esxi and VCenter Patching for all 5 DC on half yearly basis
  • Worked and Resolved LDAPS communication for Vcenter with AD team by Importing right LDAPS certificate and making configuration changes for each DC
  • Checking RVTools report for all DC and deleting Snapshots > 72hrs and also making sure Server Inventory is up to date
  • Working on In Place OS upgrade for Windows 2012 and 2012 R2 servers to Windows 2019, also worked on creating SOW to share with client
  • Maintaining/Updating SOP for Windows and VMware on regular basis
  • Performing Privileged User ID review for all System accounts for all servers on Quarterly basis
  • Patching all Windows servers through MECM and WSUS, making sure all of them got Patched and Rebooted on a monthly basis, No server uptime should be > 30 days
  • Providing RCA for any Major Incident and updating RCA document within 7 days of occurrence
  • Working on Pro Active Problem mgmt tickets to resolve any recurring issues in environment
  • Virtual Server Build and Decommission as requested by Application owners
  • All servers should be onboarded to PAM, all Service accounts should be in PAM vault, all servers should NOT be in Default container as part of operating Security standards in AD
  • Created SOW and Performed server migration of 7 servers from 1 DC to another DC end to end and making sure there no issues after Migration
  • Well versed on Incident, Problem and Change Management and following TIL principles so that we create value for client
  • Managing Team and making sure all of work is done in timely fashion, Zero escalations and no last-minute surprises
  • Meeting with client and presenting PPT for work done on weekly basis

Senior Systems Analyst

Stratogent Technology Services
11.2018 - 04.2021
  • Server build (VM) and configuration from ISO, cloning from OVA and templates, taking and deleting snapshots, VMotion and SVMotion, Maintaining resources, VMware tools upgrade, ESXi host issues, P2V, Decommission of servers
  • Server Patching – Manual, HPSA and WSUS
  • Managing and configuring servers in Solar Winds Orion Monitoring tool
  • Working on migration of mailboxes, creating mailboxes, assigning and revoking permissions in Exchange and O365, PST export and upload into repository, day to day troubleshooting for issues, Working on Proof Point for tracing emails and troubleshooting mail flow related issues
  • Certificate renewal on server and application, binding certificates
  • Managing Physical servers through ILO and Enclosure and updating Firmware, Bios and Drivers of server and its related components
  • Analysing and troubleshooting AD activities of domain from AD Audit+tool and troubleshooting AD related issues
  • Working on CommVault and Druva tool for addition, deletion and configuration of servers, Working with Druva support for backup issues, doing consolidation of disks and taking snapshot to resolve Druva backup failures
  • Working on PowerShell to pull reports from AD and Exchange Shell and doing basic day to day activities
  • Problem Management– Analysing crash dump for server unexpected reboot and providing RCA for same, Working on Capacity Management issues proactively to avoid any unplanned downtime
  • Change Management – Planning, creating and securing approval for successfully implementation of changes, attending TAB and CAB meeting
  • Working as Service Delivery Associate who manages team for smooth functionality of BAU and also involves in day-to-day operations/activities to maintain minimum defect free delivery
  • Creating SOP for team for regular activities and tasks and also maintaining technical documents

Service Delivery Consultant II

DXC Technology
12.2015 - 11.2018
  • Providing Service based support to Project dedicated Infra
  • Working as Shift Lead, managing shift by assigning work to team and monitoring all activities
  • Administration of Windows server 2003, 2008, 2012,2016 and 2019
  • Supporting Patch Management through HPSA and also doing Manual patching
  • VMtools upgrade, managing servers from Vsphereclient – Taking and deleting snapshot, adding RAM, CPU and Memory
  • Hyper VManagement – Creating checkpoints, migrate storage and VM’s for availability, Managing servers from Hyper Vconsole
  • Managing VMware and Remote Infra through ILO,Onboard Administrator and DRAC
  • Capacity Management which includes OS performance issues, disk cleanup, VMware Tools upgrade, SPP upgrade, BIOS and Firmware upgrade
  • Windows Cluster,DHCP,DNS, Pac file update
  • Troubleshooting Equitrac Follow-Youprinting related issues
  • Creating Print Queues, Upgrading Drivers, Printers Relocation
  • Nic teaming issues, dissolving and creating Nic teaming
  • Working closely with vendor for any Hardware related issues and coordinating with them for any parts replacement
  • Commissioning and decommissioning of servers
  • Using PowerShell scripting to extract information and automating some common tasks

Systems Engineer

CGI Group
02.2013 - 12.2015
  • Hardware issues–Working with vendor for support and replacements of parts wherever required
  • Upgrading BIOS, Firmware, SPP of servers on monthly cycle
  • Patching servers manually on monthly basis
  • Working on Incidents, Service Requests within agreed SLA and maintaining TTR
  • Creating changes and implementing them on weekly basis
  • Providing On Call support on Weekends
  • Disk expansion using Symantec VERITAS Volume manager, Diskpart and Expart
  • VCenter management, VMtools upgrade, supports and maintains user account information including rights, security and systems groups
  • System state backup using TSM and restoration of Files/Folders

Education

PG Diploma - Data Analytics

IIIT
Bangalore
06.2019

B.TECH - ECE

Uttar Pradesh Technical University
Uttar Pradesh
06.2012

10+2 - Science

CBSE
Uttar Pradesh
04.2007

10th -

CBSE
Uttar Pradesh
04.2005

Skills

  • Windows Server VMware Patching and Vulnerability MECM
  • Infra Operations Service Delivery ITIL
  • Good Knowledge of SQL, Tableau and Data Science/Machine Learning

Accomplishments

    Title: PAT ON THE BACK Award in CGI

    Description: Received Pat on the Back Award for my individual efforts in Incident Management


    Title: ACE Award to Windows Tower in Accenture

    Description: Team’s effort in supporting and maintaining the Infra across all 3 regions for the client

Timeline

Infra Managed Service Specialist

Accenture
04.2021 - Current

Senior Systems Analyst

Stratogent Technology Services
11.2018 - 04.2021

Service Delivery Consultant II

DXC Technology
12.2015 - 11.2018

Systems Engineer

CGI Group
02.2013 - 12.2015

PG Diploma - Data Analytics

IIIT

B.TECH - ECE

Uttar Pradesh Technical University

10+2 - Science

CBSE

10th -

CBSE

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