Roshani Chaware
Pune,Maharashtra
Summary
Results-driven Messaging Exchange Engineer with 4+ years of hands-on experience in managing and supporting enterprise-level email systems. Proficient in Microsoft Exchange, Office 365, and PowerShell scripting, with a strong focus on mail flow troubleshooting, Outlook client support, and server maintenance. Skilled in performing critical server updates, implementing configuration changes, and ensuring high availability of mail services. Adept at user administration and resolving complex technical issues to enhance productivity and user satisfaction. Seeking to leverage technical expertise and problem-solving skills in a dynamic IT infrastructure environment.
Overview
7
7
years of professional experience
Work History
Infra Managed Service Senior Analyst
Accenture
Pune
05.2021 - Current
- Administer and support over 10,000+ user mailboxes in a hybrid Exchange environment, managing both on-premises and Office 365 configurations.
- Troubleshoot and resolve Level 2 issues related to mail flow, Outlook (desktop and web), and Office 365 applications including OneDrive, SharePoint and Teams.
- Perform inbound and outbound mail flow diagnostics across all versions of Exchange Server, using tools like Message Trace and connector analysis.
- Manage Exchange Online recipients—create, modify, and delete user and shared mailboxes, recover deleted emails, and configure mailbox permissions.
- Monitor and maintain mail servers and Active Directory infrastructure, ensuring high availability through regular updates, patching, and performance tuning.
- Configure and manage mailbox quotas, implement alerting systems for storage thresholds, and generate detailed usage and compliance reports.
- Handle mail queue alerts and proactively resolve delivery issues to maintain uninterrupted communication flow.
- Administer email security settings including anti-spam, anti-phishing, and tenant-level allow/block lists to protect against threats.
- Perform administrative tasks such as provisioning and deprovisioning users, managing group mailboxes, and enforcing organizational policies.
- Support Exchange infrastructure for Microsoft's professional customers across US, UK, and Asia-Pacific regions.
- Collaborate with internal teams to maintain technical documentation, streamline support processes, and deliver training to junior staff and end users.
IT Support Specialist
INFOSYS LIMITED
Pune
01.2020 - 04.2021
- Provided desktop support and troubleshooting for Windows and Mac systems, ensuring smooth operation and minimal downtime for end users.
- Responded to technical support requests, guiding users through basic troubleshooting steps with patience and clarity.
- Followed up with clients post-resolution to ensure satisfaction, and confirm issue closure.
- Maintained documentation of support cases, and contributed to knowledge base articles for recurring issues.
Technical Support Representative
Wipro Technologies
Pune
11.2018 - 01.2020
- Provided technical support to customers via phone, email, and chat, ensuring timely issue resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services in BT Openreach Process.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
Bachelor of Engineering - Electronics And Telecommunication Engineering
Sinhgad College Of Engineering
08.2018
Skills
- Microsoft Exchange Online
- Microsoft Teams
- Microsoft Office 365 Suite
- Outlook (Client & Web)
- OneDrive
- Administration & Security
- Directory Services & Identity Management
- Active Directory (AD)
- Azure Active Directory (AAD)
- PowerShell
- Troubleshooting & Analysis: Root Cause Analysis (RCA)
- Message Trace & Connector Diagnostics
- Queue Monitoring & Alert Handling
Hobbies and Interests
- Creative Cooking – Passionate about experimenting with new recipes and sharing home-cooked meals with others.
- Art & Crafting – Enjoy painting, crafting, and exploring creative ways to repurpose materials into meaningful artwork.
- Travel & Exploration – Love discovering new places, cultures, and experiences through travel and adventure.
Timeline
Infra Managed Service Senior Analyst
Accenture
05.2021 - Current
IT Support Specialist
INFOSYS LIMITED
01.2020 - 04.2021
Technical Support Representative
Wipro Technologies
11.2018 - 01.2020
Bachelor of Engineering - Electronics And Telecommunication Engineering
Sinhgad College Of Engineering
Certification
AZ-900
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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