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DIWAKAR KUMAR
Senior Manager
Summary
Versatile Senior Manager specializing in IT Application management, Operation Enhancement, service Delivery and Incident,Change & Resource management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Manager
Jio Platforms Ltd.
04.2022 - Current
- Operation Management | Customer Service | Resource Management
- Held monthly meetings to create business plans and workshops to drive successful business.
- Established team priorities, maintained schedules and monitored performance.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Telecom Business Operation Lead
Kyndryl Solutions Ltd. | IBM India Pvt. Ltd.
07.2011 - 04.2022
- Operation Management | Customer Service | Resource Management
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT Application Manager
Tata Consultancy Services
06.2006 - 06.2011
- IT Strategy | Resource Management | Cross-Functional Leadership
- Enhanced user experience with continuous assessment and improvement of application functionality.
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
Senior Programmer
Parle Biscuits Pvt. Ltd.
01.2005 - 06.2006
- Timeline Management | Vendor Management | Customer Service
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Built databases and table structures for web applications.
- Assessed costs and risks associated with developing new features and products.
- Identified areas for improvement in existing software systems, resulting in increased stability and reduced maintenance costs.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Education
BIT (Full Time) -
IGNOU
Higher National Diploma -
EDXCEL (UK)
Skills
* Service Management
* Work Planning and Prioritization
* Managing Operations and Efficiency
* Troubleshooting and problem resolution
* Process Improvement
* Cross-functional collaboration
* Talent development
* Resource allocation
* Operations management
* Customer relationship management
Certification
ITIL (Foundation Course), EXIN
Software
Timeline
Senior Manager
Jio Platforms Ltd.
04.2022 - Current
Telecom Business Operation Lead
Kyndryl Solutions Ltd. | IBM India Pvt. Ltd.
07.2011 - 04.2022
IT Application Manager
Tata Consultancy Services
06.2006 - 06.2011
Senior Programmer
Parle Biscuits Pvt. Ltd.
01.2005 - 06.2006
BIT (Full Time) -
IGNOU
Higher National Diploma -
EDXCEL (UK)
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