DIWANKER PALWA
Ludhiana
Summary
Results-driven professional with a degree in Mechanical Engineering and a diverse background in customer service and engineering. Proven ability to improve operational efficiency and provide exceptional customer service. Adept at problem-solving, team collaboration, and project management.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Frontizo Business Service Private Limited
07.2023 - 02.2024
- Handled customer inquiries and resolved issues efficiently
- Managed customer accounts and ensured satisfaction
- Collaborated with team members to improve service quality.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Solved problems with products and services by providing customers with technical support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Junior Engineer
GNA Axles Limited
06.2019 - 10.2020
- Assisted in the design and development of automotive components
- Conducted quality control and testing of products
- Coordinated with cross-functional teams to meet project deadlines.
- Studied corrections from senior engineers to learn and grow professionally.
- Adhered to timelines to meet quality assurance targets.
- Collaborated with engineering team to determine project specifications.
- Designed projects under direction of experienced engineering professionals.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Created detailed reports on engineering activities and findings.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Assisted in developing cost-effective solutions to engineering problems.
- Conducted technical evaluations of engineering designs and test results.
- Developed high-quality engineering designs and plans to meet industry standards.
- Collaborated with other departments to facilitate successful project completion.
Education
Bachelor of Technology in Mechanical Engineering -
Central Institute of Hand Tools
Jalandhar, India07.2015
Skills
- Mechanical Engineering
- Project Management
- Team Collaboration
- Problem Solving
- WordPress and Elementor
- Microsoft Office Suite
- SolidWorks
- CAD Software (Specify if any)
- Customer Relationship Management (CRM)
- Employee Management
- Negotiation
- Complex Problem-Solving
- Quality Assurance
- Manufacturing Processes
- Product Development
- Design principles
- Programming Languages
- Testing Procedures
Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Projects
Injection Molding Project, Conducted research and development on injection molding processes. Presented findings and proposed improvements to increase efficiency.
Timeline
Customer Service Associate
Frontizo Business Service Private Limited
07.2023 - 02.2024
Junior Engineer
GNA Axles Limited
06.2019 - 10.2020
Bachelor of Technology in Mechanical Engineering -
Central Institute of Hand Tools
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