Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Languages
Timeline
Generic

Dixita Pal

Pune

Summary

Dynamic and customer centric Senior Business Analyst with over 8 years of experience with a proven track record at delivering business solutions in various business domains such as US Healthcare, Banking and IT Infrastructure, excelling in Agile methodologies, Scrum and stakeholder management. Expert in transforming complex requirements into actionable solutions, driving project success and enhancing team efficiency. Passionate about delivering impactful results through effective communication and strategic planning, while fostering a collaborative team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

IBM India
11.2022 - Current
  • Conducted client relationship and engagement programs to gather requirements and business rules.
  • Implemented Agile and Scrum methodologies to enhance project delivery.
  • Converted requirements into functional, non-functional, and technical specifications.
  • Developed Discovery documents by interpreting business rules and analyzing data.
  • Educated Development Team Leads and Data Engineers to meet business requirements.
  • Facilitated team efforts to execute comprehensive testing levels across diverse business case test.
  • Orchestrated key Scrum activities like Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives.
  • Developed Showcase Decks for Sprint Reviews.
  • Enabled team to achieve project milestones by resolving impediments.
  • Provided solutions based on deep dives into production problems, enhancing overall system performance and customer satisfaction.
  • Demonstrate comprehensive understanding of product vision, led creation and management of Product and Sprint Backlog.
  • Created JIRA User Stories, Spikes, Tasks and Subtasks for the team members working in the product increment.
  • Develop and monitor the product roadmap to ensure alignment with sprint goals and providing insight into team capacity.
  • Led the Product Backlog Refinement.
  • Guided team towards self-management and organization.

Associate Consultant

Infosys LTD
02.2017 - 10.2022

Project 1: Citi Bank LRR Reporting

  • As a Business Analyst conducted interviews with key business users to gather requirements and perform data analysis through Map Gap Analysis.
  • Created User Stories, Tasks and Bugs in JIRA while updating Confluence and PTS of all JIRA User Stories and Test Cases
  • Collaborated with Development team to clarify BRD, project scope, and gap analysis.
  • Updated the Project Status Tracker.
  • Compiled comprehensive project status reports with RAG Status.
  • Developed Trace Matrix for each release and created detailed report for Steering Committee Presentation .
  • Managed all aspects of project planning including release and risk management.
  • Assisted team in achieving project delivery through all SDLC phases.
  • Monitored pre and post-production issues, ensured issue closure through root cause analysis and enhanced customer satisfaction through corrective measures.
  • Implemented Proof of Value for multiple business solutions.
  • Integrated Scrum practices into team workflow.
  • Led and organized Scrum events such as Product Backlog Refinement, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
  • Streamlined processes and enhanced team efficiency by eliminating obstacles.
  • Helped the team reach agreements on the tasks, projects and deadlines
  • Assisted team with User Story prioritization and led PI Planning.

Project 2: Aetna – Payflex USA Healthcare

  • Led a team of 10 members, coordinating daily operations and completion of deliverables with zero defects.
  • Interacted with clients to gain a precise understanding of requirements.
  • Participated in PI planning meetings, discussing the scope of upcoming Epics and Features and provided high level estimates.
  • Contributed to all key Scrum activities including daily meetings and sprint planning.
  • Developed detailed test plans and created necessary test data to perform structured test execution and enhanced process efficiency.
  • Conducted comprehensive functional, regression, smoke, sanity, end to end, accessibility and regression testing.
  • Streamlined automation processes by refining existing frameworks and developed test cases using Selenium, Java and TestNG framework.
  • Engineered automated solution for test data generation.

Education

B.Tech - Biotechnology

SRM University
Chennai
05-2016

Skills

  • Business Process Analysis (BPMN, As-Is & To-Be analysis)
  • Requirements Gathering & Documentation (BRD, FRD, User Stories, Use Cases)
  • Data Analysis & Visualization (SQL, Excel, Power BI)
  • Stakeholder Management (Workshops, Interviews, Presentations)
  • Agile & Scrum Methodologies (JIRA, TFS, Confluence, Kanban)
  • Software Development Life Cycle (SDLC)
  • Risk & Impact Analysis
  • Scrum Ceremonies Facilitation (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives)
  • Servant Leadership & Team Coaching
  • Sprint & Release Planning
  • Impediment Removal & Conflict Resolution
  • Agile Metrics & Reporting (Burndown Charts, Velocity)

Certification

  • Certified Professional Scrum Product Owner, PSPO-1
  • Certified Scrum Master, CSM
  • TOSCA, AS1, AS2

Languages

  • English, Fluent
  • Hindi, Fluent

Accomplishments

  • "Infosys Insta Award" - Recognized by leadership for automating 80% of MWR test automation suite
  • Stakeholder Appreciation - Received formal appreciation from business stakeholders for delivering high-impact reports that improved operational efficiency

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Business Analyst

IBM India
11.2022 - Current

Associate Consultant

Infosys LTD
02.2017 - 10.2022

B.Tech - Biotechnology

SRM University
Dixita Pal