DIXITHA R S
Bengaluru
Summary
Proficient in Infrastructure Analysis with a solid foundation in maintaining and implementing IT systems. In-depth understanding of network architecture, data center operations, and cloud computing. Track record of resolving complex system challenges, resulting in decreased downtime and increased operational efficiency. Noted for strategic planning and proactive technology integration skills.
Overview
2
2
years of professional experience
Work History
Infrastructure Analyst
DXC Technology
08.2024 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Restructured old application processes to improve performance and integrity.
- Implemented network monitoring tools for proactive identification of potential bottlenecks or outages.
Card Support Specialist
Tech Mahindra
08.2023 - 08.2024
- Facilitated understanding of technical concepts for non-technical customers through effective communication.
- Enhanced customer satisfaction by swiftly resolving technical problems with targeted solutions.
- Conducted issue analysis to identify necessary troubleshooting techniques for quick resolutions.
Education
Bachelor of Engineering in Computer Science Engineering -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
Bangalore05-2023
PCMB -
BALDWINS GIRL'S PRE UNIVERSITY
Bangalore04-2019
Skills
- Python
- SQL
- Visual Studio
- MS Office
- SCCM
- Active Directory
- System troubleshooting
Projects
- CRIMINAL RECORD MANAGEMENT SYSTEM
Developed a web-based server application that is used to keep a record of
crimes committed and the actions taken by the law enforcement officers in
an effective and error-free manner. Application functionality was
implemented using HTML, CSS, PHP with backend storage using MYSQL
- AMUSEMENT PARK
Amusement Park is a web-based technology which manages people and provides ticket to the person who comes to visits and take ride in park with his/her family. This web application provides a way to effectively control record & track the people who visit to park. Amusement effectively manages and handles all the functioning of a park., HTML, CSS, PHP, MYSQL
Accomplishments
Bravo Award winner: best employee
Champions Award Winner
Hobbies and Interests
- Cooking
- Verified Listener in 7Cups
- Doll Dressmaking
Timeline
Infrastructure Analyst
DXC Technology
08.2024 - Current
Card Support Specialist
Tech Mahindra
08.2023 - 08.2024
Bachelor of Engineering in Computer Science Engineering -
RAJIV GANDHI INSTITUTE OF TECHNOLOGY
PCMB -
BALDWINS GIRL'S PRE UNIVERSITY
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