DIYA PAUL
Itanagar
Summary
Multi-talented executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking, proactive leader with disciplined execution.
Overview
3
3
years of professional experience
Work History
STORE MANAGER
Turtle
Rangia, Assam
12.2024 - Current
- Making Daily sales report
- Resolved customer service issues promptly
- Maintain established merchandising standers, including window, sales floors and promotional displays
- Maintain knowledge of current sales and promotions, policies regarding payment and exchange
- Contributed to team success by exceeding team sales goals by 100%
- Managing stock with inventory
- Handling day to day store operation and cash card management
Property Consultant
Guwahati
07.2024 - 11.2024
- Provide expert advice and guidance to clients renting properties
- Evaluate properties and conduct market research to determine their value and potential
- Offer recommendations and assist clients with property marketing strategies
- Work with Reliance, KFC, Zudio, Dominos, Baazar Kolkata, Style Bazar
- Successfully completed projects with:-
- - Reliance SMART BAAZAR
- - KFC
- - DOMINOS
Customer Sales Assistant
NEW U
Itanagar
06.2023 - 05.2024
- Greeted customers upon entering the store.
- Answered customer inquiries in a timely and friendly manner.
- Maintained the cleanliness of the sales floor and stockroom areas.
- Doing daily, weekly, and monthly reports.
- Utilized computer software for tracking orders, creating invoices, and managing customer accounts.
- Developed strategies to upsell additional items based on customer needs and preferences.
- Handled returns and exchanges according to established procedures.
- Briefing the team in the morning, instructing the manpower, and assigning their work.
- Responded to customer questions about products and services.
- Maintained records related to sales for store management.
Sales Associate
FOREVER 21
Itanagar
06.2022 - 05.2023
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Attended weekly team meetings to review performance goals and objectives
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up-to-date knowledge of sales and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Education
Bachelor of Commerece -
Rajiv Gandhi University
Itanagar Arunachal Pardesh05-2022
High School Diploma -
Kendriya Vidyalaya School
Itanagar04-2019
Skills
- Store operation
- Team handling
- Customer Retention
- Staff training
- Expense Control
- Inventory Control
- Property consultant
- Marketing strategies
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Assamese
Proficient (C2)
C2
Timeline
STORE MANAGER
Turtle
12.2024 - Current
Property Consultant
07.2024 - 11.2024
Customer Sales Assistant
NEW U
06.2023 - 05.2024
Sales Associate
FOREVER 21
06.2022 - 05.2023
Bachelor of Commerece -
Rajiv Gandhi University
High School Diploma -
Kendriya Vidyalaya School
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