Satyam Mishra
Surat
Summary
A Supply Chain Management Professional with six years of experience, specializing in logistics, ERP systems, process improvement, and supplier management. Adept at collaborating with cross-functional teams to deliver production support. Expertise in evaluating supplier performance to enhance delivery and fulfillment. A result oriented professional with over 7+ years of comprehensive experience in Operations, Supply Chain, E commerce, 3PL.
Overview
10
10
years of professional experience
Work History
Store Manager
Zepto
Surat
08.2024 - Current
- Oversee daily store operations, ensuring smooth inventory flow and timely order fulfillment
- Manage a team of employees, providing training, motivation, and performance evaluations
- Enhance customer experience by ensuring high service standards and addressing queries efficiently
- Monitor and optimize processes to enhance efficiency, reduce operational costs, and improve service delivery
- Ensure compliance with safety regulations, hygiene standards, and company protocols
- Implement strategies to enhance store performance, improve customer experience, and drive profitability
- Address and resolve operational challenges, such as stock discrepancies, delivery delays, and customer complaints
- Maintaining FIFO and quality for the F&V sku
- Conduct regular inventory audits, ensuring proper documentation and tracking of all stock movements
- Implement best practices in stock rotation, FIFO (First In, First Out) methods, and loss prevention techniques
- Reduce shrinkage by implementing strict inventory control measures and training staff on proper handling of goods
- Conduct regular training sessions on customer service, inventory management, and operational procedures
- Handle employee scheduling, shift management, and conflict resolution to maintain a well-functioning team
Associate Lead
Shadowfax Technologies Private Limited
Surat
04.2023 - 08.2024
- Handling FM/RTS Operation along with 90+ 3PL manpower
- Processing 50k+ Shipments on a single day and improving DSR & FASR
- Managing large numbers RTS Delivery shipments, maintaining all reports like pending shipments reports, EOD reports Etc
- Seller escalation closer with visiting at seller address
- Handling 70+ Riders and maintain relationship with 3PL vendors
- Making roster planning for 3PL manpower and briefing for the sale time
- Ensuring all the end to end operational SOP's are followed
- Achieving maximum productivity of manpower and Roster planning
- Providing shipment closure within defined TAT
- To Ensure 100% Cycle count of Physical Stock at profit center
- Managing vendors for manpower and vehicle alignments
Key Account Manager
Braazo Delivery Services PVT.LTD
Kota
07.2022 - 03.2023
- Manage global operational strategy for products including developing, implementing, and managing reverse logistic service operations
- Receive inbound mails, arrange them based on locations, ensure shipment bagging and labeling accuracy and prepare outbound shipments
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
- Developing and sustaining solid relationships with key clients
Warehouse Supervisor
Croma, Infinity Retail Pvt. Ltd.
Surat
10.2020 - 07.2022
- As being a Part of Core team having responsible for strategy, set up & scale up of end-to-end Order Processing & entire operation Stream
- Part of CFT for designing key technological systems- OMS work-flow, sourcing and integration, financial flows, refund/replacement, delivery promise engine, courier allocation engine
- Order fulfillment
- Ensure complete cycle of Order allocation to pick/pack, dispatch and customer's delivery
- As cost reduction Plan: Monitor & improve regional utility (RU) to improve warehouse utility, reduce load spikes and cost of freight
- Business Operations planning considering seasonal, EOSS, festival, Sale & forecasting
- Managing Team of CDS, Loader & Drivers and coordinating with store team and resolving escalation
- Vendor management and vehicle alignment
Data Entry Operator
MedLife international Pvt.Ltd
Ahmedabad
02.2018 - 10.2020
- Process design for inbound (Inventory management) & outbound (Pick, pack, dispatch) operations at FC to ensure timely order processing
- Inventory Control / Stock Storage Management: Manages physical inventories and the cycle inventory Maintains accurate physical or cycle inventory records
- Handling Team, managing inventory, monitor and supervise the timely arrival of scheduled employees
- Customer's satisfaction by resolving escalation
Data Entry Operator
KTF Fashion
Ahmedabad
10.2015 - 12.2017
- Manage large Data projects including Scheduling, Data entry accuracy verification
- Outbound, Last mile Delivery, manage reports, Maintaining Data base, help to complete daily task, Manage manpower, space utilization logistics/Transportation Etc
Education
Graduate - Bachelor of Arts
Kamla Nehru Institute of Technology
Sultanpur, UP01-2024
BBA -
Scholar Institute of Management And Technology
New Delhi01-2024
Skills
- Communication skills
- Vendor management
- Hardworking
- Highly motivated
- Team supervision
- Multitasking
- Fast learner
- Cost management
- Store operation
- Inventory management
Hobbies and Interests
- Playing Cricket
- Listening Music
- Travel
Timeline
Store Manager
Zepto
08.2024 - Current
Associate Lead
Shadowfax Technologies Private Limited
04.2023 - 08.2024
Key Account Manager
Braazo Delivery Services PVT.LTD
07.2022 - 03.2023
Warehouse Supervisor
Croma, Infinity Retail Pvt. Ltd.
10.2020 - 07.2022
Data Entry Operator
MedLife international Pvt.Ltd
02.2018 - 10.2020
Data Entry Operator
KTF Fashion
10.2015 - 12.2017
Graduate - Bachelor of Arts
Kamla Nehru Institute of Technology
BBA -
Scholar Institute of Management And Technology
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