Summary
Overview
Work History
Education
Skills
Timeline
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Diya Sejoe

Management And Planning
Kochi,Kerala

Summary

Results-oriented business leader with more than 12 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

14
14
years of professional experience

Work History

Manager Operations

Marvel Tours (p) ltd
Kochi, Kerala
08.2010 - 03.2020
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Traveled widely to develop new sellable package which helped our products to always stay unique.
  • Partnered with vendors and suppliers to effectively manage different tours for perfect service .
  • Reduced average contract expenses through aggressive negotiations with vendors.
  • Researched on different cultures and interests of the market to develop packages.
  • Customized packages according to client interest, ensured customer satisfaction and maintained the customer relations.
  • Developed methods to promotions through flyers, social medias and developed contact lists.
  • Maximized productivity and revised management systems to establishing specific goals and managing operations.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

Assistant Manager and Senior Merchandiser

FABINDIA
Kochi, Kerala
05.2004 - 10.2006
  • Responsibility involved overall management of the store starting with maintaining the look and feel of the store, cash and accounting, staff management, merchandising and ensuring targeted sales were achieved.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained a customer friendly atmosphere and built on customer relationship.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Conducted training and motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Evaluated budgets and sales regularly breaking it into daily targets, weeks, monthly and quarterly to ensure targets were met.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Procurement Coordinator

Royal AL-Kauser
Bengaluru , Karnataka
11.2000 - 07.2002
  • Maintained consistent email communication with buyers and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Conducted meetings and presentations to pitch for orders.
  • Reviewed proposals, found qualified vendors and recommended them.
  • Negotiated polices and contracts with vendors to achieve optimal pricing and consistent availability.
  • Coordinated with buyers and vendors for special events and seasonal promotions.
  • Visited factories to ensure quality specifications standards are met through out the orders.

Education

High School Diploma -

Bethany St Johns English Medium High School
Trichur

Bachelor of Arts - English Literature

BCM College
Kottayam

Diploma in Fashion Design - Fashion Design

JD Institute of Fashion Technology
Bengalurue

Skills

Procurement operations

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Timeline

Manager Operations

Marvel Tours (p) ltd
08.2010 - 03.2020

Assistant Manager and Senior Merchandiser

FABINDIA
05.2004 - 10.2006

Procurement Coordinator

Royal AL-Kauser
11.2000 - 07.2002

Diploma in Fashion Design - Fashion Design

JD Institute of Fashion Technology

Bachelor of Arts - English Literature

BCM College

High School Diploma -

Bethany St Johns English Medium High School

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Diya SejoeManagement And Planning