D Madhuri
Senior Control Management Specialist
Hyderabad
Summary
Results-driven management professional with 10 years of experience with expertise in process optimization and effective stakeholder management. Recognized for enhancing control procedures and leading impactful training sessions. Exhibits strong leadership, strategic planning, and adaptability to changing business needs.
Overview
10
10
years of professional experience
Work History
Senior Control Management Specialist
Wells Fargo International Solutions Private Limited
12.2022 - Current
- Performed timely and accurate Issue Management System of Record entry for issues and corrective actions by ensuring adherence to the Issue Management Policy.
- Identified and addressed repetitive error themes during QC assessments.
- Played a key role in enhancing business process documents.
- Led comprehensive training sessions for new hires in the Issue Management Team.
- Facilitated Veritas tool training for business control management across various lines of business.
- I was part of the UAT testing team for the Veritas tool, and I provided observations that were implemented.
- Worked as a Subject Matter Expert to provide support to my team.
- Promoted to Senior Control Management Specialist.
- Performed design and performance testing of controls individually to ensure alignment with business unit procedures and Internal Control Policy.
- Led several engagements for controls with the Senior Leadership Team and business stakeholders to complete design and performance prior to the audit engagement, as part of the Control Monitoring Team.
- Presented recommendations for resolving complex situations, and exercising independent judgment, while developing Control Management functional area expertise.
- Collaborated with diverse stakeholders, including front-line business groups and business partners, to advance Risk and Control programs.
Executive Escalations Specialist- Risk Operations
PayPal India Pvt. Ltd.
10.2018 - 11.2022
- Conducted comprehensive analysis of customer accounts to ensure compliance with PayPal's Acceptable Use Policy.
- Conducted thorough transaction monitoring to detect potential financial crime trends linked to illicit activities such as gambling, intellectual property infringement, and offensive material.
- Identifying, analyzing, and escalating the report to the SAR (Suspicious Activity Report) and UAR (Unusual Activity Report) team.
- Conducted thorough investigation of customer accounts following legal complaints from various consumer protection agencies (BBB, CFPB).
- Performing root cause analysis of customers' issues, and escalating to the leadership team.
- Analyzed customer accounts to mitigate risks and implement solutions for AML, CIP, and KYC compliance, thereby placing limitations by using various tools like LexisNexis, ARGUS, CASSINI MARS, and MRZ.
- Served as Lead Mentor for training multiple new hire batches across Global Customer Solutions and Disputes/Claims teams.
Customer Support Representative
Groupon
11.2017 - 09.2018
- Company Overview: E-Commerce company
- I have worked for Groupon which is an e-commerce company, and I had to solve the customer's issues related to purchases, vouchers via both chat and email platform
Senior E Service Associate- Risk
Hi-Power Support Center
02.2016 - 10.2017
- Trained on the email servicing platform, resolving tickets related to online game bugs and issues.
- Maintained and summarized the identified game bugs, and forwarded the report to the content creators for game development.
- Reviewed the game profile critically to identify the chances of being a probable hacker or cheater using scripts.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Annamalai University
Chidambaram, India07.2015
Skills
Control Testing & Evaluation
Fraud Detection & Monitoring
Experienced Mentor
Issue Management
Stakeholder Management & Collaboration
Strategic decision making
Strong organizational skills
Timeline
Senior Control Management Specialist
Wells Fargo International Solutions Private Limited
12.2022 - Current
Executive Escalations Specialist- Risk Operations
PayPal India Pvt. Ltd.
10.2018 - 11.2022
Customer Support Representative
Groupon
11.2017 - 09.2018
Senior E Service Associate- Risk
Hi-Power Support Center
02.2016 - 10.2017
Bachelor of Engineering - Electronics And Communications Engineering
Annamalai University