D N Vishwanath
Malkajgiri,Hyderabad
Summary
To obtain a challenging position in the field of System & Network support Engineer with a progressive organization that will fully utilize my talents and technical skills and help me reach higher echelons EXECUTIVE SYNOPSIS Young, energetic and result oriented professional with over 10+ years of comprehensive experience in IT System & Network support Engineer; Deep understanding of technology with focus on delivering business solutions; Extended expertise in Installation, Networking Concepts and Performance Tuning; Self-motivated, hardworking, dedicated with ability to understand and meet time lines; Highly ambitious and very good understanding of organizational needs. SUMMARY OF SPECIALTIES Successfully installed and configured various operating systems Monitoring applications, devices, sessions, license usage, and the network in real time Maintained MPLS connectivity between APIIC HO and zonal offices Efficiently and productively analyzed any work undertaken and was instrumental in documenting Exceptional communication, analytical, inter personal and problem solving skills Excellent decision making skills with a positive approach Dedicated and highly ambitious to achieve personal as well as organizational goals Ability to build new territories and expand opportunities towards the achievement of stated targets CERTIFICATION Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) PROFESSIONAL TRAININGS Microsoft Certified System Engineer (MCSE) from Sun Mars Institute of Technology, Hyderabad Cisco Certified Network Associate (CCNA /CCNP) from Netmetric solutions SCHOLASTICS B. Com from Osmania university in 2005
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Freelancer
Freelancer
12.2018 - Current
- Provided instantaneous troubleshooting steps for, Notebooks /Desktops.
- Interacting with the customers online in providing resolutions to typical issues.
- Dealt with Hardware issues including all internal and external devices of the Notebooks.
- Provided solutions for Internet connectivity issues (Wired, Wireless and Home Networking issues).
- Provided solutions for Software issues including Operating system.
- Provided solutions for the problems related to virus in Notebook.
Senior System and Network Support Engineer
Gamyam Technologies Pvt Ltd
09.2017 - 11.2018
- Installed and maintained client networks and workstations, ranging from very small to large workstations.
- Repaired hardware/software issues with both Windows systems.
- Ensured that all IT processes complied with IT Inventory.
- Provided technical guidance and operational instructions to systems users.
- Advised users on Information Assurance and security policies and procedures, restricted access to OS for users.
- Administered LAN and provided troubleshooting for systems or networking related issues.
- Performed desktop support, server configuration and hardening.
- Ensured maximum operational efficiency and availability by effectively diagnosing system and network failures.
Senior System and Network Support Engineer
Ganesh Security Services
Hyderabad
04.2014 - 12.2015
- Provide remote support to different locations in Telangana state.
- Create and manage new users, email IDs etc, and resolve related problems in Telangana State Industrial Infrastructure Corp Hyderabad.
- Responsible for installation & maintenance of Active Directory Services for Windows 2003 and 2008, creation & maintenance of user accounts and granting user Permissions and maintenance.
- Provide Software, Hardware, Network Support and Operating System support to all locations.
- Engage in collaboration meeting with end users to identify areas of improvement to ensure superior service delivery.
- Perform recommended steps and procedure to resolve issues.
- Creating, Managing and maintaining documents and reports for day to day activity and Identify the points which require performance improvement.
- Restricting Office user’s access to unwanted sites using Quick Heal Anti Virus.
- Resolving LAN connectivity issues and provides the daily support to operations.
- Installing and troubleshooting operating system (win98, Win XP, Win 2000, Win 2003, Windows Vista and Win 10.
- Documented and maintained supply of all required inventory.
- Played a key role in Bifurcation of two states (AP / TS) for hardware and software distribution.
Corporate support engineer
FactSet Systems India PVT Limited
05.2011 - 03.2014
- (www.factset.com).
- Provide L1, L2 support, Remote support, making MIS, coordination with user and Junior Engineer.
- Installing and managing wireless devices, analyzing the network using network monitoring tools.
- Provide Software, Hardware and Network Support, as well as Operating System loads and organizational.
- Work closely with Engineering/product team to manage networks for Customers by gathering customer requirements.
- Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
- Handling customer escalations for provisioning, support Maintenance related issues.
- Troubleshooting virus related problem and installing Antivirus.
- Configuring Microsoft outlook for user and troubleshooting Mail Problem.
- Exhibit time management and resource management capabilities by meeting deadlines.
- Handle trouble Ticket and Incident and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues.
- Identify new products and services to better serve our clients.
Desktop Support and Network Support Engineer
Andhra Pradesh Industrial Infrastructure Corp
Hyderabad
04.2009 - 04.2011
- Maintained company peripheral network devices regularly, including printers and scanners.
- Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
- Instrumental in monitoring and maintaining system usage reports based on SLA.
- Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
- Responsible for designing and improving existing corporate LAN/WAN infrastructure and co-location.
- Accountable for SLA monitoring and resolving connectivity issues across 40 Zonal locations.
- Planned and executed routine repairs and system upgrades for providing network and system support to 40 zonal offices.
- Engage in collaboration meeting with clients to identify areas of improvement to ensure superior service delivery Achievements:.
- Successfully located, sorted and resolved LAN connectivity issues in APIIC by splitting the network into two subways.
- Initiated Co-Location proposal of our servers and network equipment for redundancy.
- Coordinated and managed various difficult network implementations and resolved issues impacting completion of projects on the date committed to the client.
Education
B.COM -
Prof. G. Ram Reddy Centre For Distance Education
HYDERABAD 06.2002 - 03.2005
Skills
E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows XP, 7, Vista, 8 & 10 professional and home Client Operating Systems Proficient with Microsoft Office Packages Knowledge over LAN technologies like VLANS, VTP, Inter VLAN Routing, VLAN Trunking (IEEE 8021Q and ISL) Enhanced Security Features like DHCP snooping, Port Security Sound knowledge on IP addressing schemes Very good knowledge of OSI Layers
Timeline
Freelancer
Freelancer
12.2018 - Current
Senior System and Network Support Engineer
Gamyam Technologies Pvt Ltd
09.2017 - 11.2018
Senior System and Network Support Engineer
Ganesh Security Services
04.2014 - 12.2015
Corporate support engineer
FactSet Systems India PVT Limited
05.2011 - 03.2014
Desktop Support and Network Support Engineer
Andhra Pradesh Industrial Infrastructure Corp
04.2009 - 04.2011
B.COM -
Prof. G. Ram Reddy Centre For Distance Education
06.2002 - 03.2005