Doburaj M

Administer and maintain critical IT infrastructure, supporting air traffic control operations, and regional communication systems.

• Manage user accounts, access rights, system backups, and server health

to ensure continuous system availability.

• Handle routine and emergency troubleshooting in rotational shifts to

ensure 24/7 uptime and operational integrity.

• Coordinate with central AAI (Airports Authority of India) teams for

infrastructure updates, policy implementations, and network configurations.

• Perform system upgrades, patch deployments, and preventive

maintenance on core systems and ATC support servers.

• Monitor data flow, resolve connectivity issues, and ensure system

compliance with aviation cybersecurity standards.

• Maintain documentation for all IT processes, incident resolutions, and

asset inventory at the regional level.

• Support technical needs for internal communication systems, surveillance

systems, and aviation.

• Equipment interfaces. Provide technical support for mission-critical

systems used by Air Traffic Control (ATC) units, ensuring zero downtime

during live operations.

• Monitor and manage network devices, including routers, switches, and

firewalls, to support seamless connectivity across airport zones.

• Perform user management tasks such as password resets, permission

assignments, and email configurations under domain-controlled

environments.

• Configure and maintain surveillance systems (CCTV/NVR), and video wall

displays used for operational monitoring.

• Resolved technical issues for customers using remote support tools and diagnostic software.
• Collaborated with engineering teams to escalate complex problems and provide timely resolutions.
• Developed and maintained knowledge base articles to enhance team efficiency and customer self-service options.
• Trained new team members on product functionality, troubleshooting techniques, and customer service protocols.

• Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
• Provided technical support via remote access tools, ensuring minimal downtime for users.
• Installed and configured desktop systems, applications, and peripherals to meet organizational standards.
• Conducted training sessions for staff on new technologies and best practices for system usage.

• Operated winding machinery to produce quality coils according to specifications.
• Monitored production processes, identifying and resolving issues to maintain workflow efficiency.

• Developed and tested software applications using Java and Python to enhance functionality.
• Conducted code reviews and debugging sessions to ensure software quality and performance.