Doburaj M

Airport Authority of India, Southern Region, Chennai.
September 2023 – Present
• Administer and maintain critical IT infrastructure, supporting air traffic control operations, and regional communication systems.
• Manage user accounts, access rights, system backups, and server health to ensure continuous system availability.
• Handle routine and emergency troubleshooting in rotational shifts to ensure 24/7 uptime and operational integrity.
Coordinate with central AAI (Airports Authority of India) teams for infrastructure updates, policy implementations, and network configurations.
• Maintain documentation for all IT processes, incident resolutions, and.
Asset inventory at the regional level.
• Equipment interfaces Provide technical support for mission-critical
Systems used by Air Traffic Control (ATC) units ensure zero downtime during live operations.
• Perform user management tasks such as password resets, permission assignments, and email configurations under domain-controlled environments.
• Configure and maintain surveillance systems (CCTV/NVR), and video wall displays used for operational monitoring
Market-leading desktops, printers, and access switches, video configuration devices, large format displays, video walls, and audio devices.

Technical Support Engineer Punjab National Bank (PNB), Site Location
• Supported banking operations by maintaining over 150 workstations and peripheral devices across multiple branches.
• Install and set up the Cheque Transaction Scanner (CTS) and passbook printer at the branch location.
• Improved system stability and decreased downtime by 25% through proactive monitoring and maintenance.
• Executed network troubleshooting for branch connectivity issues, resulting in 98% SLA compliance.
• Working knowledge of Active Directory for managing user accounts, permissions, and group policies.
• Proficiency with a variety of remote access software like Remote Desktop Protocol (RDP), Tight VNC, Ulta Viewer, or other dedicated remote support applications.

• Install and configure printers, scanners, and multifunction devices. Set up devices on standalone systems or integrate them into network environments.
• Perform routine maintenance to ensure optimal device performance. Diagnose and repair hardware and software issues in printers and scanners.
• Provide on-site technical support and training to clients. Address customer queries and ensure satisfaction with device functionality.

• Operated winding machinery to produce quality coils according to specifications.
• Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
• Operated and maintained winding machines to achieve optimal performance.

• Programming Languages: Python, Java, JavaScript, C++
• Developed and tested software applications using Java and Python to enhance functionality.