Dolly Chaudhary
Delhi
Summary
With 4 years of experience leveraging strong analytical skills and interpersonal abilities to drive successful claims resolution and enhance customer service platforms. Adapt at navigating complex healthcare regulations in operations management and thrive in collaborative environments, ensuring compliance and optimizing outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive
EXL
Noida
06.2025 - Current
- This position is responsible for reviewing, analyzing and interpreting medical Information to assess and determine appropriate next action steps which may lead to denial or payment of claims.
- Maintained more than 99% accuracy in analyzing claims, along with being the best performer and fastest learner among the team members.
Clinical Investigator
Optum
Noida
09.2023 - 06.2025
- Positions in this function are responsible for investigating, recovering and resolving all types of claims as well as recovery and resolution for health plans, commercial customers and government entities.
- Validated medical codes and worked for various processes and domains including surgery, E&M, infusions etc.
Medical Records Summariser
Draft N Craft Legal Outsourcing Pvt. Ltd
01.2022 - 09.2023
- Indicates and highlights medical information which helps legal experts in identifying the case's strengths and weaknesses.
- Done audits for the team and trained new hires as well as prepared guidelines and worksheets and various other learning materials for the enhancement of clarity of concepts and reduction of errors.
- Worked on disability claims, GL cases, automobile accidents, and various others.
Education
Bachelors In Physiotherapy - Medical
Amar Jyoti Institute of Physiotherapy
Delhi07.2016
Skills
- Interpersonal skills
- Operations management
- Executive support
- Team player
Certification
Certified in Excel using artificial intelligence. Well-versed in AI literacy, including AI software such as Gamma, Gemini, and GPT-3 prompting. Guitarist certified from Rockschool of London. Certified in Python programming language. Well-versed in MS Office.
Personal Information
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- English, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
Timeline
Executive
EXL
06.2025 - Current
Clinical Investigator
Optum
09.2023 - 06.2025
Medical Records Summariser
Draft N Craft Legal Outsourcing Pvt. Ltd
01.2022 - 09.2023
Bachelors In Physiotherapy - Medical
Amar Jyoti Institute of Physiotherapy