Dominic D'Monte
Chennai
Summary
Dedicated and trustworthy person with over 20 years of work experience in various files, Out of which I have been part of the Vendor Management team for one of the largest Investment Banking Firm I take care of Allocations, Subscription/Contracts Management, Invoice processing for all the members in the firm.
I’m proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoy learning new programs and processes. I am a very good team player who has the ability to work in a fast-paced environment.
Overview
24
24
years of professional experience
Work History
Associate Manager - Research
RR Donnelley Global Business Process Outsourcing
Chennai
09.2006 - Current
- Managed vendor relationships and ensured compliance was met.
- Act as an escalation point for contact, and provide timely communication to stakeholders.
- Monitor critical activities based on the schedule, and advise the project manager.
- Keeping track of subscription and contract expirations, and having the renewal process completed on time.
- In charge of cost allocation, and make sure the monthly targets are met.
- Coordinating with the finance department to make sure there are no vendor payment delays.
- Developed and maintained updated process documents, increasing process transparency and team efficiency.
Customer Service Representative
CLI3L e-Services Limited
Bengaluru
01.2005 - 08.2006
- I worked as a customer service representative for a leading Internet service provider.
- Margining inbound calls for payment and troubleshooting internet issues.
- Handling escalation calls and providing floor support for trainees.
- Training agents on soft skills and process updates.
Quality Assurance
Thomson press (India) limited
Chennai
09.2000 - 03.2004
- Checking the quality of the printing department and the post-binding department.
- Proofreading in the printing.
- Final approval has been given for the printing and finishing department.
- Maintaining other records, such as printing quality reports, paper spoilage, binding quality reports, and checking density and dot gain in printed sheets.
Education
Bachelor of Arts - English Literature
St Marys
Chennai01-2003
Skills
- Data analytics
- Account reconciliation
- Performance monitoring
- Training and mentoring
- Vendor negotiation
- Vendor relationships
- Order placement
Affiliations
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Accomplishments
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Timeline
Associate Manager - Research
RR Donnelley Global Business Process Outsourcing
09.2006 - Current
Customer Service Representative
CLI3L e-Services Limited
01.2005 - 08.2006
Quality Assurance
Thomson press (India) limited
09.2000 - 03.2004
Bachelor of Arts - English Literature
St Marys
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