DOMINIC SUNIL D’SOUZA
Mumbai
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lokmanya Multipurpose Co-op Society Ltd.
11.2022 - Current
- Achieving business goals and revenue targets
- Overseeing daily operations, managing budgets, and setting performance objectives
- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
- Developing and implementing business, marketing, and advertising plans
- Managing internal and external stakeholder relations and negotiating contracts
- Planning, evaluating, and optimizing operations to be efficient and cost-effective
- Ensuring products and services comply with regulatory and quality standards
- Ensuring company standards and procedures are followed
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Dealing with escalated customer issues, incident reports, and legal actions
- Ensuring the reputation of the organization is not at risk
- Responsible for driving revenue - Life Insurance & Forex Income
- Responsible for Career Progression of Team member
- Responsible for employee development
- Responsible for Compliance & governance
- Monitor the administrative and other regional activities in line with the defined organization rules and ensure the compliance of the same
Branch Manager
CSB Bank
05.2022 - 11.2022
- Responsible for growing revenue though loans, deposits, investments and other banking products
- Responsible for the day to day operations, sales coaching and developing a strong capable team and ensuring the branch adheres to a strong risk based framework
- Partnered with customers individually to help them get the most out of their accounts and understand the features offered
- Supervise staff in operations such as account management, customer service, financial operations, and other bank functions
- Monitoring all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times
Branch Manager
Model Co-op Bank Limited
04.2019 - 05.2022
- Responsible for growing revenue though loans, deposits, investments and other banking products
- Responsible for the day to day operations, sales coaching and developing a strong capable team and ensuring the branch adheres to a strong risk based framework
- Partnered with customers individually to help them get the most out of their accounts and understand the features offered
- Supervise staff in operations such as account management, customer service, financial operations, and other bank functions
- Monitoring all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times
Assistant Vice President Branch Head
AXIS Bank Ltd.
01.2011 - 10.2018
- Leading a team of 15 bank employees for functions such as branch banking operations, retail & corporate investments, wealth management, business & commercial banking, trade finance, risk and compliance and service quality
- Ensuring branch profitability, high quality customer service and achievement of overall branch targets
- Driving HNI customer programs and developing relationship with key customers for generating business
- Adhering to banking rules, regulations & procedures
- Conducting periodic review of progress vs objectives and ensuring clarity of business objectives among staff
- Adhering to group company policies and procedures including regulatory requirements
- Set & achieved branch sales targets in Liabilities Products, Third Party Products like Mutual Funds, Insurance and in Assets Products like Term Loans, CC /OD Limits, Working Capital Loans, Trade Finance, Agricultural Lending (under Priority Sector Advancing), and so on
- Recipient of the Life Insurance Awards & Mutual Funds Contests 2015-16
- Grew business by 20% from 2016-17 through measures such as CASA business
- Elevated and sustained the branch position in the top 15% performance for sales and operations with a year-on-year (YOY) growth of 20% revenue as the Branch Head
- Rated as the top branch in maximum customer upgrades to HNI in the new branch category in 2015-16
Deputy Branch Manager
ICICI Bank Ltd.
Goregaon Dindoshi
09.2005 - 01.2011
- Controlled & monitored branch resources i.e., operating staff, sales team as well as the relationship manager channel for business acquisition and achievement of branch budgets
- Strategized & implemented business plans to attain branch business targets for bank products & services
- Planned & managed branch operations to attain customer service excellence and retain customers
- Monitored product promotions, promoted opportunities for cross-marketing / business development, and conducted market / competition analysis
- Supervised & conducted training for various functional teams in the front & back-office
- Addressed customer queries & problems and consistently maintained high quality standards in client interaction to increase business through positive customer feedback
- Streamlined processes & systems and met the targets of audit & quality excellence
- Prepared & presented MIS reports to senior management and applied corrective actions
Assistant Manager
HDFC Bank
Santacruz West
03.2004 - 09.2005
- Managed branch operations and ensured the meeting of sales targets
- Monitored counter activities at the branch like Foreign Exchange, Remittances, Outward Clearing, Fund Transfers, DD Issuance, Salary Uploads of Corporate Clients, Reporting, and so on
- Ensured the process meets the established performance criteria / standards for quality, productivity and customer satisfaction
Clerk
The Greater Bombay Cooperative Bank Ltd.
Kandivali West
12.1997 - 03.2004
- Managed the sales of newly launched & existing bank products of the bank including retail assets & liability products like Home Loans, Demat Accounts & ATM Cards
- Engaged in opening of accounts and renewals of fixed deposit & advances against fixed deposits certificates
- Ensured timely completion of the branch annual TDS & 15-H returns
- Evaluated credit proposals, scrutinized documents, enhanced credit limits and disbursed loans
- Conducted verification of stock inspection of sites / recovery, collection of loan, and maintained branch statements for financial years
Education
PGDM - Finance
Fostiima Business School
Mumbai01.2013
B.Com. -
St. Andrew’s College of Arts, Science and Commerce
Mumbai01.1997
Skills
- Banking operations
- Customer Relationship Management
- Regional planning
- Business development and planning
- Human resources management
- Goals and performance
- Staff management
Certification
- IRDA
- NISM Certified Mutual Fund
- Customer Services and Banking Codes and Standards
- Business Correspondents/Facilitators
- Anti-Money Laundering and Know Your Customer
Languages
- English
- Hindi
- Marathi
- Konkani
Extracurricular Activities
Worked as a President of the Local Youth Movement consisting around 40 members. Participated in team sports and acted as the Captain of the School Team.
Profilesummary - Summary
Certified IRDA & NISM with 20 years of experience; targeting senior level assignments in Sales & Marketing and Banking Operations with an organization of high repute.
Personal Information
- Location Preference: Open to Discussion
- Date of Birth: 06/30/76
Timeline
Lokmanya Multipurpose Co-op Society Ltd.
11.2022 - Current
Branch Manager
CSB Bank
05.2022 - 11.2022
Branch Manager
Model Co-op Bank Limited
04.2019 - 05.2022
Assistant Vice President Branch Head
AXIS Bank Ltd.
01.2011 - 10.2018
Deputy Branch Manager
ICICI Bank Ltd.
09.2005 - 01.2011
Assistant Manager
HDFC Bank
03.2004 - 09.2005
Clerk
The Greater Bombay Cooperative Bank Ltd.
12.1997 - 03.2004
- IRDA
- NISM Certified Mutual Fund
- Customer Services and Banking Codes and Standards
- Business Correspondents/Facilitators
- Anti-Money Laundering and Know Your Customer
PGDM - Finance
Fostiima Business School
B.Com. -
St. Andrew’s College of Arts, Science and Commerce
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