DON BOSCO PETER
Trivandrum
Summary
Dynamic and confident professional with diverse experience in customer service, hospitality, and client relationship management over a decade. Proven ability to communicate effectively, handle high-pressure situations, and foster long-term client relationships through consistent follow-up, attention to detail, and a customer-centric approach. Adept in both corporate and hospitality environments, bringing flexibility, dedication, and an eagerness to take on new challenges.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Business Partner
Restaurant
2022.05 - 2023.06
- Oversaw day-to-day operations, customer handling, and business growth initiatives.
- Ensured customer satisfaction through effective service management and resolution of escalations.
Senior Customer Service Associate
RR Donnelley
2016.07 - 2022.05
- Managed 70+ client accounts, primarily for US-based financial document processing.
- Collaborated with cross-functional teams to identify automation opportunities.
- Provided training and mentoring to new client services staff.
Photo Editor (Part-Time)
Spartan IT Solutions
2015.08 - 2016.05
- Color correction, photo restoration, and customer query handling.
F&B Service Team Leader
InterContinental Hotels Group (IHG)
2011.09 - 2015.05
- Led a team of 28 staff, handling guest service escalations and planning F&B operations.
- Delivered high standards of service in line with 5-star expectations.
Trainee Captain – Room Service
CAG Pride
2009.06 - 2011.06
- Managed table reservations, guest orders, and inventory.
- Assisted the Room Service Manager in daily operations.
IT Coordinator
Accu Systems
2008.12 - 2009.03
- Maintained and troubleshot hardware/software systems and network issues.
- Provided client assistance with installations and configurations.
Waiter – In-Room Dining
Holiday Inn Gem Park
2007.06 - 2008.10
- Managed guest services, order taking, and TQM involvement.
- Maintained guest feedback and service quality logs.
Education
B.Sc. - Hotel Management
Bharathiar University
Coimbatore, Tamil NaduSkills
Customer Service & Client Management
Sales & Negotiation
Team Leadership & Training
Hospitality Operations
Communication & Interpersonal Skills
Spreadsheet & Data Entry (Excel/Google Sheets)
Administrative management
Personal Information
- Date of Birth: 03/01/82
- Marital Status: Married
Timeline
Business Partner
Restaurant
2022.05 - 2023.06
Senior Customer Service Associate
RR Donnelley
2016.07 - 2022.05
Photo Editor (Part-Time)
Spartan IT Solutions
2015.08 - 2016.05
F&B Service Team Leader
InterContinental Hotels Group (IHG)
2011.09 - 2015.05
Trainee Captain – Room Service
CAG Pride
2009.06 - 2011.06
IT Coordinator
Accu Systems
2008.12 - 2009.03
Waiter – In-Room Dining
Holiday Inn Gem Park
2007.06 - 2008.10
B.Sc. - Hotel Management
Bharathiar University