Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
DON BOSCO PETER

DON BOSCO PETER

Trivandrum

Summary

Dynamic and confident professional with diverse experience in customer service, hospitality, and client relationship management over a decade. Proven ability to communicate effectively, handle high-pressure situations, and foster long-term client relationships through consistent follow-up, attention to detail, and a customer-centric approach. Adept in both corporate and hospitality environments, bringing flexibility, dedication, and an eagerness to take on new challenges.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Business Partner

Restaurant
05.2022 - 06.2023
  • Oversaw day-to-day operations, customer handling, and business growth initiatives.
  • Ensured customer satisfaction through effective service management and resolution of escalations.

Senior Customer Service Associate

RR Donnelley
07.2016 - 05.2022
  • Managed 70+ client accounts, primarily for US-based financial document processing.
  • Collaborated with cross-functional teams to identify automation opportunities.
  • Provided training and mentoring to new client services staff.

Photo Editor (Part-Time)

Spartan IT Solutions
08.2015 - 05.2016
  • Color correction, photo restoration, and customer query handling.

F&B Service Team Leader

InterContinental Hotels Group (IHG)
09.2011 - 05.2015
  • Led a team of 28 staff, handling guest service escalations and planning F&B operations.
  • Delivered high standards of service in line with 5-star expectations.

Trainee Captain – Room Service

CAG Pride
06.2009 - 06.2011
  • Managed table reservations, guest orders, and inventory.
  • Assisted the Room Service Manager in daily operations.

IT Coordinator

Accu Systems
12.2008 - 03.2009
  • Maintained and troubleshot hardware/software systems and network issues.
  • Provided client assistance with installations and configurations.

Waiter – In-Room Dining

Holiday Inn Gem Park
06.2007 - 10.2008
  • Managed guest services, order taking, and TQM involvement.
  • Maintained guest feedback and service quality logs.

Education

B.Sc. - Hotel Management

Bharathiar University
Coimbatore, Tamil Nadu

Skills

Customer Service & Client Management

Personal Information

  • Date of Birth: 03/01/82
  • Marital Status: Married

Timeline

Business Partner

Restaurant
05.2022 - 06.2023

Senior Customer Service Associate

RR Donnelley
07.2016 - 05.2022

Photo Editor (Part-Time)

Spartan IT Solutions
08.2015 - 05.2016

F&B Service Team Leader

InterContinental Hotels Group (IHG)
09.2011 - 05.2015

Trainee Captain – Room Service

CAG Pride
06.2009 - 06.2011

IT Coordinator

Accu Systems
12.2008 - 03.2009

Waiter – In-Room Dining

Holiday Inn Gem Park
06.2007 - 10.2008

B.Sc. - Hotel Management

Bharathiar University
DON BOSCO PETER