DONALD PETER
Senior System Administrator
Rohini
Summary
Senior Systems Administrator with 9 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Install and configure software, hardware, and networks Ensure security and efficiency of IT infrastructure Monitor system performance and troubleshoot issues Identify system requirements. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges.
Overview
9
9
years of professional experience
7
7
Certifications
1
1
Language
Work History
Senior System Administrator
Innovation Technology By Design
Noida
07.2021 - Current
- National
- Capital Territory of Delhi
- Implemented, maintained, developed, and tested the installation and update of file, print, and application servers in all departments
- Led server infrastructure development, quality assurance, staging, and production systems
- Planned and implemented upgrades to system hardware and software
- Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
- Expert-level proficiency in Windows, Mac, or Linux
- Network or Endpoint Security background required
- Implemented, maintained, developed, and tested the installation and update of file, print, and application servers in all departments
- Create a backup and safeguard the data
- SENTINAL ONE Core workshop & Tech
- Accreditation 101-102-Certified
- Track emerging technologies and implement them in the organization.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Installed and configured network printers and other peripheral devices.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
Product Support Specialist
Teleperformance ADOBE GSD
Gurugram
06.2020 - 06.2021
- Hardware and networking
- Resolved service user requests within agreed timeframes for optimized staff productivity
- Maintained up-to-date certifications for network and applications software
- Created technical documentation for database technologies, providing updates as needed
- Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards
- Completed reports detailing performance, costs, and downtime issues
- Provide Tier 1 Helpdesk Support via Chat, Phones, and
- CRM around the site in a professional and approachable manner, resolving problems to client satisfaction
- Provides L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
- Knowledge of troubleshooting Windows XP, Win 7/8
- Operating system, PC Hardware, Basic
- Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
- Expert-level proficiency in Windows, Mac, or Linux
- Network or Endpoint Security background required
- Working on Helpdesk tickets from a queue, responding quickly and effectively, and following up with clients to ensure a successful resolution
- Work with KPIs and help deliver a quality, seamless support experience
- Provide product online training and product knowledge to new client
- Advocate customer needs and concerns to Support.
Technical Support Specialist
Vsark.Inc
06.2015 - 02.2018
- Management of new sales leads, including qualification, response, recording, and follow-up of the objective of securing purchase orders
- Working with teammates to coordinate outcomes
- Skilled in building excellent rapport with clients and team members
- Provide feedback of the clients to the concerned departments and authorities to improve the services
- Monitoring and managing client satisfaction by ensuring that services are delivered according to agreed Service
- Level Agreements (SLA) and other contracts
- Managing quality assurance program
- Researching new technologies and alternative methods of efficiency
- Manage client's workstation and server security by
- Webroot Cyber security MSP Account
- Monitoring All Remote Sessions by Remote administrator account.
Education
Bachelor of Computer - undefined
OMEGA INSTITUTE OF
MANAGEMENT
TECHNOLOGY, OIMT
Diploma - computer
Diploma - search engine
optimization Google Mobile Sites Certified. Google AdWords - undefined
Skills
Sentinel One Security certification
Servers expertise
Program installations
Infrastructure planning
System upgrades
User support
Troubleshooting
Project Management
Planning and Coordination
Self-Motivated
Backup Administrator
Microsoft 365 Administrator
Sentinel One Security Certified
Azure Administrator
Network Administrator
Server management
MacOs and Windows Os Administrator
Certification
SentinelOne Security Certification.
Timeline
Senior System Administrator
Innovation Technology By Design
07.2021 - Current
Product Support Specialist
Teleperformance ADOBE GSD
06.2020 - 06.2021
Technical Support Specialist
Vsark.Inc
06.2015 - 02.2018
Bachelor of Computer - undefined
OMEGA INSTITUTE OF
MANAGEMENT
TECHNOLOGY, OIMT