D. Praveen Kumar
Hyderabad
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying team needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
E-Chat Senior Associate
Synchrony Financial
Hyderabad
10.2022 - Current
Team Leader
BEDECK WOODS PVT LTD
Hyderabad
06.2018 - 10.2022
- Started career as a front-line agent, promoted to the next level by reaching company standards
- Handling 40- 50 escalations per day by taking calls, creating dispatches, Co-ordinating between 2-3 teams, completing the assigned tasks in given time
- Maintaining Good Customer surveys, Providing the best seller support to the Amazon Customers
- I lead a team of 20 across 3 vertical departments
- Coached, developed and motivated team to achieve set goals.
- Worked with the Zoho CRM tool
- Freshdesk Applications
- I hold a certification in MS Excel
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Reviewed completed work to verify consistency, quality and conformance.
- Offered training and support to keep team members motivated and working toward objectives.
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
- Generated standard or custom reports summarizing business, financial or economic data.
Business Development Manager
Fitgrow Physical Education Pvt Ltd
11.2014 - 06.2018
- Collaborated with marketing team members to design promotional materials.
- Coached, developed and motivated team to achieve revenue goals.
- Created presentations to attract new business opportunities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Education
SSC, First class -
Bhashyam public school
01.2010
DIPLOMA, First class - Electrical and Electronic Engineering
Bandari Srinivas Institute of Technology
Skills
- Technical Support
- Team Supervision
- Overtime Management
- Work Planning
- Documentation and Reporting
- Teamwork and Collaboration
- Complex Problem-Solving
- Problem-Solving
- Coaching and Mentoring
- People Management
- Giving Constructive Feedback
Interests And Hobbies
Playing Basket Ball, Volley Ball and cricket
Previous Firm
- Fitgrow Physical Education Pvt Ltd, Business Development Manager, From 11/2014 to 06/2018, 3 years 7 months
- BEDECK WOODS PVT LTD, Team Lead, 06/2018, Present From 06/07 2018 to 10/10/2022, 4 Years 4 Months
Personal Information
- Father's Name: D. Sudhakar (Late)
- Date of Birth: 06/20/1995
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Languages
English & Hindi, Telugu, Tamil
Timeline
E-Chat Senior Associate
Synchrony Financial
10.2022 - Current
Team Leader
BEDECK WOODS PVT LTD
06.2018 - 10.2022
Business Development Manager
Fitgrow Physical Education Pvt Ltd
11.2014 - 06.2018
SSC, First class -
Bhashyam public school
DIPLOMA, First class - Electrical and Electronic Engineering
Bandari Srinivas Institute of Technology
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