Mohammed Salih
Ernakulam
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Chat Support Associate
Abasoft
Ernakulam
05.2022 - 06.2024
- Ensured compliance with company policies and procedures related to customer service.
- Performed system updates on a regular basis.
- Provided technical support to customers via chat and email.
Associate
Sutherland
Ernakulam
04.2021 - 10.2021
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
Education
Diploma - Computer Skills
11.2019
10th - Computer Science
04.2018
Skills
- MS office
- MS word
- MS excel
- Customer service orientation
- Sales expertise
- Cash Handling
- Product and service sales
- Mail handling
- Customer service
- Chat support
- Technical support
Timeline
Chat Support Associate - Abasoft
05.2022 - 06.2024
Associate - Sutherland
04.2021 - 10.2021
School of Corperate Accounts - Diploma, Computer Skills
Vigyan Valley - 10th, Computer Science
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