Prashant Kumar Maurya
Technical Support Engineer
Lucknow,UP
Summary
Seeking a challenging role within a growth-oriented company where I can apply my skills to drive results and contribute to the organization's success, while developing my own professional capabilities.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Technical Support Engineer (Voice, Email & Chat)
Tech Mahindra Limited
05.2019 - 12.2025
- Working In Software as like Vodafone Heart Beat (VHB), NCRM, Etc.
- Provide Excellent Customer Service to improve Business performance.
- Ensure timely and effective completion of assigned tasks.
- Resolve all queries in exceptional situations and escalate them, when required (by following proper channels).
- Strong Troubleshooting skills.
- Understand Customer Requirements so as to provide appropriate clarification and solution.
- Contribute Idea store solve customer problem and improve productivity with KPI.
- Should have experience on shrinkage, attrition, CSAT.
Technical Support Engineer (Voice, Email & Chat)
Vayam Info Solution Pvt Limited as a Client Of Wipro Limited
10.2017 - 04.2019
Working In Software as Like Airtel Konnect, Online Troubleshooting To Check Many Tools UD (Unified Desktop) Software, Google Maps, NTHLR, HSS and Then Network Survey Align.
To check KPI, Mailing, Volte Cases, Site Complain Etc for using Nokia, Ericsson software And Latch Network of International Roaming cases.
Motivate and inspire team members not only to achieve but also to exceed customers' expectations by leading them by example.
Participate in meetings and activities held to improve customer satisfaction and business performance.
Education
MBA - Information & Technology
North East Frontier Technical University
Arunachal Pradesh06-2018
B-Tech - Electronic & Instrumentation
Greater Noida Institute Of Technology
Greater Noida 04.2001 -
Intermediate - PCM
Shri Badri Nath Inter College
Saheri, Ghazipur, Up03-2012
Diploma Of Computer Programming Application - DCPA
Indra Gandhi National Open University (IGNOU)
Singrauli, India01-2011
Matriculation -
Kendriya Vidyalaya
Shaktinagar, Sonbhadra, Up03-2008
Skills
MS Office
CCC Qualified from NIELIT
CCNA
Interests
Smart Work, Interactive with new people
ACHIEVEMENTS & AWARDS
Class Representative / Coordinator of the Final Year., Attend the Workshop on "Swarm Robotics" as a based on 8-bit processor and also Wireless Platform.
INDUSTRIAL EXPOSURE
National Thermal Power Corporation (NTPC) Singrauli, On 15th June, 2015 to 14 July 2015
DECLARATION
I hereby declare that the particular of Information mentioned above are true and correct to the best of my knowledge and belief.
PERSONAL STRENGTHS
- Comprehensive Problem solving ability.
- Good Communication Skill.
- Responsibility handler, Time Management, Ability to focus of our work.
Timeline
Technical Support Engineer (Voice, Email & Chat)
Tech Mahindra Limited
05.2019 - 12.2025
Technical Support Engineer (Voice, Email & Chat)
Vayam Info Solution Pvt Limited as a Client Of Wipro Limited
10.2017 - 04.2019
B-Tech - Electronic & Instrumentation
Greater Noida Institute Of Technology
04.2001 -
MBA - Information & Technology
North East Frontier Technical University
Intermediate - PCM
Shri Badri Nath Inter College
Diploma Of Computer Programming Application - DCPA
Indra Gandhi National Open University (IGNOU)
Matriculation -
Kendriya Vidyalaya