Anjali Devendra Wadke
Shri Vishnu Niwas plot no 70 sec no 28 near CMS high school Sambhaji chowk Pradhikaran Nigdi
Summary
Dynamic professional with over 9 years of experience in customer service and IT support, showcasing a proven track record in customer support, sales, inventory management, and merchandising. Strong analytical and communication skills ensure data accuracy and compliance while facilitating timely case resolution. Highly organized and dependable, adept at managing multiple priorities with a positive attitude. Committed to taking on additional responsibilities to drive team success and achieve organizational objectives.
Overview
11
11
years of professional experience
Work History
Customer Support Chat And Email Process
Tech Mahindra pvt LTD
10.2023 - 11.2024
- Assisted customers with inquiries through live chat, email, and messaging platforms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed multiple chat sessions simultaneously while maintaining response quality.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
CUSTOMER SERVICE SPECIALIST
TATA CROMA (Infiniti Retail PVT LTD)
09.2016 - 04.2022
- Croma is promoted by Infiniti Retail Ltd, a 100% subsidiary of Tata Sons. Woolworths, one of the world's leading retailers, provides technical and strategic sourcing support, ensuring that you buy nothing but the best.
- Assisted customers with product inquiries and service issues.
- Educated customers on product features and benefits.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained up-to-date knowledge of store promotions and inventory.
- Coordinated communication between departments to resolve customer inquiries efficiently.
- Oversaw daily operations of the customer service department, ensuring compliance standards.
CUSTOMER SERVICE ASSOCIATE
TATA CROMA (Infiniti Retail PVT LTD)
02.2014 - 02.2016
- Developed client relationships through regular follow-ups and personalized communication.
- Conducted market research to identify new sales opportunities and trends.
- Managed sales pipeline using CRM software for tracking client interactions.
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers about product features and promotions effectively.
CUSTOMER SERVICE ASSOCIATE
EZONE (Future group PVT. LTD)
12.2013 - 02.2014
- Future group is an Indian conglomerate, founded by Kishor Biyani and based in Mumbai Maharashtra. The company is known for having a significant prominence in Indian retail sectors.
- Assisted customers with product inquiries and service requests.
- Educated customers on product features and benefits.
Education
B.Com -
Camp Education
PuneHSC -
Camp Education
PuneSSC -
Madhyamik school
PuneDiploma in computer - IT Skills- MS-Office, Tally, Internet
Pune University
PuneSkills
Positive interpersonal skills
Flexible and adaptable
MS office
Maintains calmness in high-pressure situations
Verbal communication
Multitasking Abilities
Teamwork and collaboration
Skilled in digital technologies
Customer service
Excellent communication
Key Contributions
- Has been successfully completing monthly sales target.
- Train new Employee as per company SOP.
- Handling cashing and Accounting section.
- Handling service desk.
Languages
- English
- Hindi
- Marathi
- Bengali
Awards
- I Rise Employee Award for June 2014.
- A Certificate Appreciation for maximum sales and Extended Warranty (value wise) For the period of December 2013 in EZONE.
- A Certificate Appreciation for maximum sales and Extended Warranty (Value wise) For the period of Aug, Sep, Oct and Nov 2020 in CROMA.
- Best Employee of the month for the period of July, Aug 2021 in CROMA.
Hobbies and Interests
- Traveling
- Art
- Listening to music
- Reading
Disclaimer
I hereby declare that all the information given above is correct to the best of my knowledge and belief.
Roles And Responsibilities
Assist the customer in selecting the laptop or device as per their requirements, providing detailed information about the product features to the customer, upselling and cross-selling, closing the deal, after-sales service and happy calling, handling cash as well as customer desk service calling, new PC installation and software installation, receiving and maintaining inventory, coordinating and following up with the company's warehouse for inventory management, coordinating with senior staff Officials regarding new products and arranging inventory., Managing proper display of products as per the hierarchy., Moving defective products to Repair allocation., Providing information to the customers regarding new offers, existing discounts, other schemes and promotional activities.
Personal Information
Timeline
Customer Support Chat And Email Process
Tech Mahindra pvt LTD
10.2023 - 11.2024
CUSTOMER SERVICE SPECIALIST
TATA CROMA (Infiniti Retail PVT LTD)
09.2016 - 04.2022
CUSTOMER SERVICE ASSOCIATE
TATA CROMA (Infiniti Retail PVT LTD)
02.2014 - 02.2016
CUSTOMER SERVICE ASSOCIATE
EZONE (Future group PVT. LTD)
12.2013 - 02.2014
HSC -
Camp Education
SSC -
Madhyamik school
Diploma in computer - IT Skills- MS-Office, Tally, Internet
Pune University
B.Com -
Camp Education