Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Disclaimer
Personal Traits
Personal Information
Languages
Timeline
Generic

Rajesh Gudidhigala

Hyderabad

Summary

Expert in enhancing user satisfaction and operational efficiency through effective problem resolution and technical support in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Process Executive - Technical Chat/Phone and Email Support

COGNIZANT TECHNOLOGIES
10.2023 - 05.2025
  • Diagnosing technical issues for Google Security policies like Multi Factor Authentication and resolving Google Workspace Admin console configuration which includes SSO/SAML configuration, OAuth app setting, Google Drive related issues and configuring Gmail services (Routing, Split delivery and dual delivery)
  • Additional knowledge on configuring the Google Cloud IAM, managing Google Cloud project and resolving Google Cloud Data backup issues.
  • Possess strong knowledge on SSO & SAML configuration, Google Workspace, Domain management, DNS settings and email server configuration.

Senior Technical Associate - Technical chat Support

TECH MAHINDRA BPS LIMITED
11.2021 - 05.2023
  • Assisted customers via messaging with technical issues as Global Network coverage, checking IP address and device malfunctioning and provided end-to-end resolution for customers through messaging.
  • Possess good knowledge on LAN (Local Area Network), configuration of IP address, TCP protocol and basic knowledge on Firewalls, routers and network extenders.

Sr eSupport Officer

KNOAH SOLUTIONS
10.2020 - 06.2021
  • Interacted with customers and third-party sellers via chat and resolved primary issues like Order status, delivery issues and Billing concerns.
  • Engaged in upselling and cross-selling products as per the customers' requirements.

Associate Consultant

SUTHERLAND GLOBAL SERVICES
08.2019 - 09.2020
  • Interacted with USA & Canada customers via email and SMS to resolve issues like Billing, Refunds and Credits.
  • Successfully closed tickets upon customer satisfaction.

Phone Banking Officer

ICICI BANK
12.2016 - 06.2018
  • Provided end-to-end resolution to NRI customers through email (non-voice) and outbound calls.
  • Solved issues related to charges, applicable fees, prorated charges for international transactions, and currency exchange.

Education

B.Tech - Mechanical Engineering

Vardhaman College of Engineering
Hyderabad
01.2016

Intermediate - Hyderabad

Narayana Junior College
Hyderabad
01.2012

SSC - Secondary School Certificate

Marvel High School
01.2010

Skills

  • Quick learner and honest
  • Google Workspace configuration
  • Troubleshooting techniques
  • Problem solving
  • Team collaboration
  • Cross-functional leadership
  • SSO and SAML integration
  • Network troubleshooting
  • Email server setup

Certification

Professional Google Workspace Administrator

Accomplishments

  • Won 3rd prize in a painting competition conducted by 'EENADU' in 10th grade.
  • Won 1st prize in an Essay writing competition conducted by 'EENADU' in 10th grade.
  • CHAMPIONSHIP (2016), securing 28th position at an All India level.

Disclaimer

I hereby declare that all the above-furnished information is correct to the best of my knowledge.

Personal Traits

  • Punctual and Honest.
  • Eager to learn and explore new things.
  • Committed to hard work, integrity, and teamwork.
  • Proficient in English, Hindi, and Telugu.

Personal Information

  • Father's Name: Gudidhigala Nageshwar Rao
  • Date of Birth: 04/13/95
  • Nationality: Indian

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Senior Process Executive - Technical Chat/Phone and Email Support

COGNIZANT TECHNOLOGIES
10.2023 - 05.2025

Senior Technical Associate - Technical chat Support

TECH MAHINDRA BPS LIMITED
11.2021 - 05.2023

Sr eSupport Officer

KNOAH SOLUTIONS
10.2020 - 06.2021

Associate Consultant

SUTHERLAND GLOBAL SERVICES
08.2019 - 09.2020

Phone Banking Officer

ICICI BANK
12.2016 - 06.2018

B.Tech - Mechanical Engineering

Vardhaman College of Engineering

Intermediate - Hyderabad

Narayana Junior College

SSC - Secondary School Certificate

Marvel High School

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