BIDYASHREE SAHU
Navi Mumbai
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Service Desk Engineer
TeamLease Digital Private Limited
2023.02 - Current
- First-Level User Support: Provided efficient first-level support to users, resolving issues remotely to ensure minimal disruption to operations
- Ticket and Incident Management: Maintained a comprehensive tracker of all tickets and incidents with meticulous details using MS Excel, facilitating efficient incident resolution and analysis
- Technical Bridge Calls: Led technical bridge calls, collaborating with support teams, clients, and users to address and resolve complex problems promptly
- Downtime Notifications: Issued downtime emails and notifications to technical support teams across India, ensuring transparency and efficient incident management
- Ticketing Tool Expertise: Displayed a strong understanding of ticketing tools, particularly HP Service Management Version 9.0, streamlining incident tracking and resolution processes
- SLA Compliance: Consistently met SLA requirements by efficiently assigning tickets to the respective support teams in the Service Management portal, ensuring timely incident resolution.
Educator
Geo Destination (Online Platform)
2020.01 - 2023.01
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.
Associate Consultant
Tata Consultancy Services (TCS)
2017.09 - 2019.05
- During my tenure in the company As a Java Developer, I had the following responsibilities and tasks which I do on day to day basis
- Fixing Security Vulnerabilities: Review and analyze code to identify and address security vulnerabilities
- Security Scanning: Use security scanning tools like SecureAssist to scan the entire project for vulnerabilities
- Utilized advanced debugging techniques and tools to identify and resolve critical issues in complex software systems, resulting in maximum reduction in bug-related support tickets and an overall improvement in product stability.
- Agile & Scrum Frameworks: Collaborate within an Agile development environment, following Agile principles and practices
- Led front-end development efforts to enhance user experience (UX), implementing responsive UI designs and interactive features resulting in significant increase in user engagement
- Have hands-on experience working on projects based on Power BI, which implies the ability to create data visualizations and reports for data analysis.
Education
XIIth (Higher Secondary Education) - undefined
Dav Public School
Chandrasekharpur, BhubaneswarB.Tech (Civil Engineering) - undefined
Indira Gandhi Institute of Technology
Sarang, OdishaXth (Secondary Education) -
Dav Public School
Chandrasekharpur, BhubaneswarSkills
Creativityundefined
Accomplishments
- Received appreciation from client for high performance & successful handling of technical release
- Received a National award in painting organized by the Government of India
- Received a state-level award in painting organized by the State govt of Odisha
Timeline
Senior Service Desk Engineer
TeamLease Digital Private Limited
2023.02 - Current
Educator
Geo Destination (Online Platform)
2020.01 - 2023.01
Associate Consultant
Tata Consultancy Services (TCS)
2017.09 - 2019.05
XIIth (Higher Secondary Education) - undefined
Dav Public School
B.Tech (Civil Engineering) - undefined
Indira Gandhi Institute of Technology
Xth (Secondary Education) -
Dav Public School
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