Ahmedali Enaiatalli Dudooke Faqi
Bangalore
Summary
Senior Service Desk Engineer with background in managing technical support teams, troubleshooting complex IT issues, and improving service efficiency. Strengths include strong leadership skills, deep technical understanding, and ability to work under pressure. Proven track record of enhancing customer satisfaction and team productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Service Desk Engineer
Microland Limited
Bagalore
06.2023 - Current
- Provided technical support to users via phone, email and in-person.
- Resolved complex technical issues by troubleshooting hardware, software and network related problems.
- Assisted with planning, designing and implementing new technologies into the organization's infrastructure.
- Conducted root cause analysis for incidents to identify underlying causes of problems.
- Trained new Service Desk Analysts on company policies and procedures.
- Collaborated with team members to improve overall service desk performance.
Transaction Risk Investigator
Amazon Development Center India Pvt Ltd
09.2018 - 12.2020
- 2+ years of experience in Seller risk operations
- Handled business and executive Escalations
- Conducted upskill training for junior Investigators
Education
Bachelor of Engineering - Aeronautical Engineering
Dayananda Sagar College Of Engineering
Bangalore06.2017
PUC / XII -
Bangur Nagar Junior College
03.2013
High School / SSLC -
Janata Vidyalaya Dandeli
01.2011
Skills
- Good proficiency in the English language
- Quick adaptability in a changing business environment
- Honesty, integrity, and responsibility
- Quick learner,
Certification
- Certified by 'Centre for Innovation and Leadership' for participation in Dynamic Skills Transformation programs.
- Certified NCC cadet in High School.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Disclaimer
I hereby confirm that the information given above is true to the best of my knowledge and belief.
Timeline
Senior Service Desk Engineer
Microland Limited
06.2023 - Current
Transaction Risk Investigator
Amazon Development Center India Pvt Ltd
09.2018 - 12.2020
Bachelor of Engineering - Aeronautical Engineering
Dayananda Sagar College Of Engineering
PUC / XII -
Bangur Nagar Junior College
High School / SSLC -
Janata Vidyalaya Dandeli
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