Apeksha Kanchan
Palava
Summary
Dynamic and result-driven healthcare leader with over 17 years of progressive experience in hospital administration, medical services management, and strategic operations across leading multi-specialty hospitals. Skilled in aligning clinical excellence with business sustainability, driving NABH accreditation, and implementing digital transformation to improve quality, safety, and efficiency along with Policies and compliances. Recognized for developing high-performing teams, optimizing patient flow, and introducing data-driven performance dashboards that enhance decision-making and reduce ALOS. Adept at bridging the gap between medical and administrative priorities, fostering consultant engagement, and ensuring operational readiness across departments. Currently leading hospital operations and compliance at Riverside B & J Hospital, and Research Centre Limited with a proven record of delivering measurable improvements in patient satisfaction, cost efficiency, and process excellence.
Overview
17
17
years of professional experience
Work History
Hospital Administrator
Riverside B & J Hospital and Research Centre Limited
07.2025 - Current
- Overseeing daily hospital operations and interdepartmental coordination.
- Planning new unit, budgeting, and ensuring compliance with accreditation standards.
- Implementing policies to enhance patient care and service quality.
- Leading and managing hospital staff to optimize performance.
- Overseeing procurement of medical equipment and supplies.
Manager – Medical Services
Holy Family Hospital – Bandra
01.2025 - 06.2025
- Led clinical and operational coordination between consultants, biomedical, and IT teams.
- Implemented medical dashboards to reduce ALOS and improve reporting systems.
- Drove NABH readiness, patient feedback resolution, and process improvements.
Manager – Medical Services / Acting Unit Head
SRV Mamata Hospital – Dombivli
09.2023 - 11.2024
- Oversaw operations across multiple departments and stakeholders. (dialysis, Radiology, Pathology, RMOs, IVF, Pharmacy)
- Major Role in starting of Inhouse Pharmacy including inventory and continuous monitoring along with all Regulatory Compliances
- Key stakeholder in HMIS implementation and clinical workflow optimization.
- Drove cost control, patient satisfaction, and consultant engagement initiatives.
- Led operational efficiency programs using KPI-based monitoring.
Manager – Medical Services
Wockhardt Hospitals – Nashik
11.2021 - 06.2022
- Directed clinical operations and NABH accreditation processes.
- Led internal audits, compliance programs, and cross-department collaboration.
Assistant Manager – Medical Administration & Transplant Coordinator
Bhaktivedanta Hospital & Research Institute – Mira Road
11.2016 - 05.2021
- Managed OPD operations, transplant coordination, and EMR system optimization.
- Implemented discharge summaries via HMIS and Tableau-based analytics.
Operations Head
Axis Multispeciality Hospital
04.2016 - 09.2016
- Led daily hospital operations, vendor management, and service quality improvement.
Centre Head
Nirman Excellence Healthcare (N.M. Medical)
05.2015 - 04.2016
- Coordinated administrative functions, resource allocation, and partnerships.
Manager – HR & Admin
Baldota Institute of Digestive Sciences (BIDS)
05.2014 - 04.2015
- Managed HR and administrative functions and supported IT integration initiatives.
Education
MBA - Hospital & Healthcare Systems Management
BITS Pilani
PG Diploma - Hospital Administration
AILS
PG Diploma - Transplant Coordination
Mohan Foundation
PG Diploma - Medico Legal Sciences
Health Communication
BHMS - Bachelor of Homoeopathic Medicine & Surgery
Hemachandra North Gujarat University
GujaratSkills
- HMIS, EMR, Tableau, Power BI, Excel, Digital Dashboards
- Organizational development
- Health information systems
- Patient safety
- Healthcare management
- Quality improvement
- Clinical supervision
- Process implementation
- Interdepartmental functions coordination
- Quality control
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
- Verbal and written communication
- Adaptability and flexibility
- Patient education
- Training and mentoring
- Operational efficiency
- Analytical thinking
- Conflict resolution
Certification
- NABH POI & Clinical Audit | CAHO Digital Health Standards
- Lean Six Sigma | NOTTO Transplant Coordinator
- HIPAA Compliance | Medical Coding (CPC)
- Data Analytics & Power BI | Project Management for Healthcare
Languages
English | Hindi | Marathi | Gujarati
Timeline
Hospital Administrator
Riverside B & J Hospital and Research Centre Limited
07.2025 - Current
Manager – Medical Services
Holy Family Hospital – Bandra
01.2025 - 06.2025
Manager – Medical Services / Acting Unit Head
SRV Mamata Hospital – Dombivli
09.2023 - 11.2024
Manager – Medical Services
Wockhardt Hospitals – Nashik
11.2021 - 06.2022
Assistant Manager – Medical Administration & Transplant Coordinator
Bhaktivedanta Hospital & Research Institute – Mira Road
11.2016 - 05.2021
Operations Head
Axis Multispeciality Hospital
04.2016 - 09.2016
Centre Head
Nirman Excellence Healthcare (N.M. Medical)
05.2015 - 04.2016
Manager – HR & Admin
Baldota Institute of Digestive Sciences (BIDS)
05.2014 - 04.2015
PG Diploma - Hospital Administration
AILS
PG Diploma - Transplant Coordination
Mohan Foundation
PG Diploma - Medico Legal Sciences
Health Communication
MBA - Hospital & Healthcare Systems Management
BITS Pilani
BHMS - Bachelor of Homoeopathic Medicine & Surgery
Hemachandra North Gujarat University
Key Leadership Competencies
- Strategic Hospital Administration & Medical Services
- NABH Accreditation & Quality Governance
- Digital Transformation & HMIS Implementation
- Financial Planning & Cost Optimization
- Consultant & Workforce Engagement
- Operational KPI Development & ALOS Reduction
- Regulatory Compliance & Audit Readiness
- Crisis & Change Management
- Cross-Functional Collaboration
- Team Management & Leadership
- Policy Making and Implementation
Key Achievements
- Spearheaded digital transformation initiatives, introducing dashboards, EMR optimization, and MIS reporting across multiple hospitals.
- Achieved NABH accreditation in multiple facilities.
- Reduced Average Length of Stay (ALOS) and improved turnaround times through KPI-based operational planning.
- Increased OPD utilization from 52% to 76%
- Designed and implemented consultant engagement frameworks improving retention and clinical collaboration.
- Acted as key liaison between IT, clinical, biomedical, and management to ensure seamless operational integration.
- Led operational continuity during COVID-19, ensuring regulatory compliance and patient care quality.