Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Certification
Timeline
Generic
Dr. Bhawana Gupta

Dr. Bhawana Gupta

Assistant Manager
Bangalore

Summary

Assistant Manager with 2.5 years of experience in the health TPA industry, specializing in claims management, medical terminology, and clinical workflows. Strong analytical skills in data interpretation, process optimization, and solution development to enhance operational performance. Seeking to transition into the health IT sector to leverage expertise in healthcare systems and technical workflows for data-driven decision-making and innovative solutions.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Assistant Manager

Vidal Health
1 2022 - Current
  • Data analysis and Reporting - Conduct in-depth analysis of health-related data to identify trends, patterns, and insights. Create detailed reports and visualizations to support decision-making.
  • Claims processing and Management - Oversee and analyze health insurance claims, ensuring accuracy, compliance, and timely resolution of escalations.
  • Performance Metrics Monitoring - Track and evaluate performance metrics related to claim processing, customer satisfaction, and overall operational efficiency.
  • Policy and Procedure Evaluation - Assess and recommend improvements to existing policies and procedures to enhance operational effectiveness and ensure adherence to industry standards.
  • Data integration and Management - Collaborate with IT and data management teams to integrate and maintain health data systems, ensuring data accuracy and integration.
  • Team Management - Track and evaluate Key Performance Indicators (KPIs) of a team of 5 with constant training, monitoring, and feedback mechanism.
  • UAT Testing Participant - Contribute in system configuration and updates within the department, and participated in user acceptance testing phase to ensure new configuration meets operational needs and quality standards.

Intern - Operations

Apollo Hospitals
11.2021 - 12.2021
  • Monitored operations and reviewed patients' records to understand hospital performance.
  • Performed strengths, weaknesses, opportunities, and threats analysis of the existing outpatient department.
  • Calculated average waiting time of 75+ patients in the outpatient consultation process.
  • Identified areas for improvising, narrowing focus for decision makers in making necessary changes during brainstorming sessions with the team.

Clinical Research Associate

PlasmIT Healthcare IT Vector
06.2021 - 08.2021
  • Researched and analyzed the FHIR HL7 platform to create flowcharts mapping out the organizational functions and processes within a hospital.
  • Developed detailed use cases using specialized software to support system design and functionality.
  • Designed UI/UX solutions to enhance performance and user experience of the product, ensuring alignment with user needs and business objectives.

Education

Post Graduate Diploma in Management (PGDM)Health IT -

Institute of Health Management Research (IIHMR)
Bangalore
01.2020 - 01.2022

Bachelor of Dental Surgery (BDS) -

Rama University
01.2014 - 01.2019

Skills

Analytical skills

EMR/EHR

Healthcare SaaS

Internal Audit

Risk Management

Revenue Cycle Management

System configuration

Project management

Qlik Sense

Power BI Dashboard

Quality Control

Websites

Languages

English
Hindi
Bengali

Interests

Enthusiastic about understanding new innovations

Certification

Secured 1st Position in Poster Competition on the Topic 'Effect of Climate Change on Health'.

Timeline

Intern - Operations

Apollo Hospitals
11.2021 - 12.2021

Clinical Research Associate

PlasmIT Healthcare IT Vector
06.2021 - 08.2021

Secured 1st Position in Poster Competition on the Topic 'Effect of Climate Change on Health'.

04-2021

Participated in Workshop on 'Digital Health Initiative - NDHM'.

11-2020

Post Graduate Diploma in Management (PGDM)Health IT -

Institute of Health Management Research (IIHMR)
01.2020 - 01.2022

Bachelor of Dental Surgery (BDS) -

Rama University
01.2014 - 01.2019

Assistant Manager

Vidal Health
1 2022 - Current

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Dr. Bhawana GuptaAssistant Manager