Dr.Dileep G S
Hyderabad
Summary
Medical Superintendent with extensive experience in compliance management and quality assurance at Medicover Hospitals. Led successful infection control initiatives that improved patient safety protocols and promoted teamwork. Skilled in strategic planning and performance evaluation, contributing to ongoing enhancements in healthcare operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Superintendent
Medicover Hospitals
Hyderabad
03.2025 - Current
- Provided strategic leadership and overall administrative oversight of hospital operations, ensuring efficient delivery of quality healthcare services.
- Supervised medical, nursing, paramedical, and administrative staff, fostering a collaborative and disciplined working environment.
- Ensured compliance with government regulations, accreditation standards and institutional policies.
- Managed hospital budgets, resource allocation, and procurement of medical equipment in coordination with finance and operations departments.
- Oversaw infection control practices, medical audits, quality assurance programs, and clinical governance.
- Acted as the liaison between hospital management and external agencies, government bodies, and health authorities.
- Directed emergency response plans and hospital preparedness for pandemics, disasters, or mass casualty incidents.
- Spearheaded staff recruitment, training, performance evaluations, and grievance redressal systems.
- Implemented patient safety protocols, grievance management systems, and continuous quality improvement initiatives.
- Reviewed clinical performance, patient satisfaction metrics, and implemented corrective action plans when necessary.
Senior Manager-Medical Director AP Cluster
Rainbow Children’s Hospitals
03.2024 - 03.2025
- Ensure compliance as per the governing bodies.
- Conducted training and implementation of standards and SOPs as per NABH 5th edition.
- Planning and implementation of Outreach clinics for consultants and managed roster to ensure smooth clinical operations.
- Recruitment of Doctors, clinical and paramedical staff.
- Oversaw overall hospital operations, including clinical and non-clinical functions.
- Review and respond to all local surveys and inspections by statutory bodies.
- Represented the hospital for all Medico-legal issues.
- Daily interaction with consultants and staff. Also ensured smooth operations within budgeted cost.
- Ensured safety, proper waste disposal, patient satisfaction, optimal utilization of resources.
- Monitored admissions, discharges, LAMA, medicolegal and mortality cases on daily basis.
- Supervised emergency, admission & discharge, infection control & safety programs.
- Departmental review with concerned HODs.
- Monitored Key performance indicators of all the consultants.
Deputy Medical Superintendent
Paras Healthcare
Ranchi
02.2023 - 11.2023
- Conducted daily hospital rounds, addressed patient & staff grievances, and managed stock positions of medicines & other items.
- Ensured availability & supervision of Resident Medical officers, and prepared duty rosters.
- Monitored & supervised O.P.D, admissions, discharge process, Cathlab & OT utilization.
- Assisted in expansion plans, development schemes & managed duties in the absence of F.D.
- Chairperson of various Quality improvement committees.
- Implemented and monitored NABH 5th edition standards, teaching & training programs for Quality Assurance & CMEs.
- Monitored ALOS, Corporate & Ayushman Bharat bill submissions & TPA claims.
- Conducted monthly MIS review meetings, RCA & CAPA.
- EMR implementation in OPD & IP.
- Ensured compliance in Discharge TAT (Cash–2hrs, TPA–4hrs).
- Planning & slotting of cases in OT & Cathlab and ensured optimum utilization.
- Implementation of MI clinic at Birsa Mundi Airport, MOU with Smile Train, registered for KTP license & applied for NABH accreditation.
- Manpower planning and recruitment as per the proposed budget.
- Assisted in the formulation of business promotion strategies through the identification of target-oriented initiatives.
- Guided marketing activities for each clinical discipline in line with the hospital’s sales and marketing plan, ensuring alignment with organization goals.
Deputy Medical Superintendent
KIMS Hospitals
Hyderabad
08.2020 - 01.2023
- Conducted day-to-day clinical rounds, reviewed patient status & monitored RCA and CAPA for clinical incidents.
- Improved Emergency department patient flow process, reduced waiting times & created ER Dashboard for analysis.
- Trained & counseled staff for maintaining positive ER feedback 95%, collected by Feedback Solutions company. (outsourced)
- Monthly ER LAMA percentage reduction from 7% to 3%.
- Created ER-FC pool, SPOC for ER patients for investigations, admissions, discharges & billing.
- Implemented QMS module & training in Radiology, reducing waiting times.
- Implemented slotting systems in Cathlab and OT for optimum utilization & reducing waiting times.
- Monitored quality indicators of Radiology & MRD department & minimizing non-compliance & implement standards and methods to measure effectiveness of the health department office activities.
- Implemented Estimated Date of Discharge (EDD) project for streamlining discharge process and achieved 73% of planned discharges are wheeled out within the benchmark. (TAT <= 3hrs).
- Established Covid vaccination centers in-house, in coordination with the government and ensured smooth operations for vaccination of beneficiaries.
- Direct the installation with improved work methods and procedures to achieve health department objectives.
- Plan and coordinate activities in accordance with annual goals, objectives, and budget.
- Appointed as Nodal officer for KIMS in coordination with government and non-government stakeholders, identifying opportunities for significance services and community development.
- Evaluate employee performance, provided feedback, coaching, and disciplined as needed, develop, and arranged continuing education opportunities for health system employees.
- Recruitment of technical and professional staff.
- Ensured medico-legal compliances, State statutory compliances are duly recorded & followed as per guidelines.
- Chairperson for Quality Improvement committees.
Deputy Medical Superintendent
Shalby Hospitals
Ahmedabad
03.2020 - 08.2020
- Supervised & ensured the clinical policies and procedures within the hospital met with requirements of licensing and accrediting bodies.
- Led and implemented the clinical direction of the organization.
- Oversaw overall hospital operations, including clinical and non-clinical functions.
- Review and respond to all local surveys and inspections by statutory bodies.
- Represented the hospital for all Medico-legal issues.
- Daily interaction with consultants and staff. Also ensured smooth operations within budgeted cost.
- Ensured safety, proper waste disposal, patient satisfaction, optimal utilization of resources.
- Monitored admissions, discharges, LAMA, medicolegal and mortality cases on daily basis.
- Supervised emergency, admission & discharge, infection control & safety programs.
- Ensured to abide by all compliance regulations as per NABH rules.
- Implemented standard formats, SOP & SOC for establishment of COVID care hospital.
- Recruitment of clinical staff.
- Ensured optimal utilization of resources and personnel.
Operations Intern
Apollo Hospitals
Hyderabad
10.2019 - 12.2019
- Bottleneck analysis and waiting line reduction at the report collection desk.
- Discharge process improvement.
- Streamlined process in the insurance department.
Casualty Medical Officer
Dr. Ramesh Cardiac & Multispecialty Hospital
Vijayawada
01.2015 - 02.2019
- Demonstrated exemplary leadership and team-working skills with the aided ability to provide effective support, and guidance to healthcare staff.
- Effective communication skills while dealing with patients and subordinates.
- Successfully handled stressful situations, and prioritized multiple tasks simultaneously.
- Supervised medical and healthcare management staff as well as developing and implementing effective healthcare programs.
- Reviewed and maintained the confidentiality of patients' records as well as ensured proper reporting, monitoring, and management of patient enrolment.
- Effectively managed the ED in conjunction with different teams to provide best possible outcomes.
- Supervised in conducting healthcare camps around the rural regions of Andhra Pradesh.
Duty Medical Officer
Ozone Multi-specialty Hospital & Galaxy Hospital
Hyderabad
02.2014 - 11.2014
- Assisted senior medical officer in supervising activities of the medical and administrative staff.
- Assisted with arranging and conducting weekly meetings for medical providers as well as helped with the organization of medical staff and monitoring of clinical team.
- Accurately documented Incident/Accident reports followed by RCA & CAPA.
- Patients monitoring and attending clinical grievances if any and informing the same to the treating Doctor.
- Patient clinical condition counselling to attenders.
Business Manager
Honey Overseas Limited
Belarus
11.2012 - 08.2013
- Initiated and independently executed the operations of Honey overseas in Belarus.
- Conducted numerous exhibitions in different cities of Russia, Belarus and Ukraine promoting Indian products.
Education
PGC - Healthcare Management
IIM Calcutta
01.2020
MBBS -
Saint Petersburg state medical University
Russia01.2012
Skills
- Hospital administration
- Compliance management
- Infection control
- Quality assurance
- Budget management
- Healthcare operations
- Emergency preparedness
- Staff recruitment
- Patient safety protocols
- Team leadership
- Effective communication
- Performance evaluation
- Conflict resolution
- Continuous improvement
- Strategic planning
- Multidisciplinary coordination
- Quality improvement
Certification
- Programme on Implementation of NABH 5th Edition Standards for Hospitals
- Lean Six Sigma Green Belt Certification by KPMG
- Advanced Microsoft Excel Certification by IIM Calcutta
Timeline
Medical Superintendent
Medicover Hospitals
03.2025 - Current
Senior Manager-Medical Director AP Cluster
Rainbow Children’s Hospitals
03.2024 - 03.2025
Deputy Medical Superintendent
Paras Healthcare
02.2023 - 11.2023
Deputy Medical Superintendent
KIMS Hospitals
08.2020 - 01.2023
Deputy Medical Superintendent
Shalby Hospitals
03.2020 - 08.2020
Operations Intern
Apollo Hospitals
10.2019 - 12.2019
Casualty Medical Officer
Dr. Ramesh Cardiac & Multispecialty Hospital
01.2015 - 02.2019
Duty Medical Officer
Ozone Multi-specialty Hospital & Galaxy Hospital
02.2014 - 11.2014
Business Manager
Honey Overseas Limited
11.2012 - 08.2013
PGC - Healthcare Management
IIM Calcutta
MBBS -
Saint Petersburg state medical University