Drishti Ghosh
Manager
Mumbai
Overview
5
5
years of professional experience
Work History
Manager
HDFC Bank
Kolkata
02.2023 - 06.2023
- Managed a portfolio of 15 clients having Working Capital requirement with the bank
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Helped customers with proposals of enhancements
Deputy Manager (Advances & Customer Value Enhancement)
State Bank Of India
03.2021 - 01.2023
- Played an instrumental role in achieving a substantial growth in the advances portfolio of my branch and took it from 55 Crore to 101 Crore in one and a half years
- Converted a business of 37 Lakhs in SBI Life Insurance in FY 2021-22 and 48 Lakhs so far in the current FY
- Was designated an MDRT qualified insurance advisor in two consecutive years and qualified for the prestigious 'GM Club' this year as well
- As an AMFI Certified Employee, sourced Mutual Funds business worth 279 Lakhs in FY 2021-22 and 61 Lakhs so far in the current FY
- Effectively monitored and managed stressed assets(both SMA and NPA).
Probationary Officer
State Bank of India
03.2019 - 03.2021
- Acquired extensive knowledge of various banking products as well as the extant systems & procedures through institutional as well as on the job training
- Worked closely with senior officers as well as associates, to learn the crux of being a team player
- Rendered banking services to customers from all walks of life on a daily basis, while operating on the frontline at different branches which helped me have a clear understanding of: A
- Managing customer expectations
- B
- The concept of demographic segmentation and its practical implementation in the real life scenario.
Single Window Operator
Allahabad Bank
02.2018 - 01.2019
- Handled cash operations, miscellaneous financial transactions, account opening, kyc, issuance of ATM cards and cheque books etc
- Answered queries of customers and provided solutions to their account related problems
- Educated customers on the benefits of switiching to digital banking channels and helped them with the transition through hand-holding and comprehensive demonstrations.
Education
BSc Economics - undefined
University Of Calcutta
01.2013 - 1 2016
Higher Secondary Education - undefined
Maharani Kasishwari Girl's High School
01.2011 - 1 2013
Indian Certificate Of Secondary Education - undefined
Mary Immaculate School
PCPBM - Business Management
Indian Institute Of Management
Kozhikhode03.2024
Skills
Certification in Mutual Funds Distributors Certification Programme
Aboutme
Former Manager in HDFC Bank, looking to obtain a position where effective interpersonal and problem solving skills can be fully utilized. Positive, ambitious, focused and motivated. Experienced in supervising and leading a team to attain organizational goals in a time-bound manner. Highly adept at analyzing customer requirements and devising solutions to cater to their ever-evolving needs.
Timeline
Manager
HDFC Bank
02.2023 - 06.2023
Deputy Manager (Advances & Customer Value Enhancement)
State Bank Of India
03.2021 - 01.2023
Probationary Officer
State Bank of India
03.2019 - 03.2021
Single Window Operator
Allahabad Bank
02.2018 - 01.2019
BSc Economics - undefined
University Of Calcutta
01.2013 - 1 2016
Higher Secondary Education - undefined
Maharani Kasishwari Girl's High School
01.2011 - 1 2013
Indian Certificate Of Secondary Education - undefined
Mary Immaculate School
PCPBM - Business Management
Indian Institute Of Management
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