Drishti Ghosh
Manager
Mumbai
Overview
5
5
years of professional experience
Work History
Manager
HDFC Bank
Kolkata
02.2023 - 06.2023
- Managed a portfolio of 15 clients having Working Capital requirement with the bank
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Helped customers with proposals of enhancements
Deputy Manager (Advances & Customer Value Enhancement)
State Bank Of India
03.2021 - 01.2023
- Played an instrumental role in achieving a substantial growth in the advances portfolio of my branch and took it from 55 Crore to 101 Crore in one and a half years
- Converted a business of 37 Lakhs in SBI Life Insurance in FY 2021-22 and 48 Lakhs so far in the current FY
- Was designated an MDRT qualified insurance advisor in two consecutive years and qualified for the prestigious 'GM Club' this year as well
- As an AMFI Certified Employee, sourced Mutual Funds business worth 279 Lakhs in FY 2021-22 and 61 Lakhs so far in the current FY
- Effectively monitored and managed stressed assets(both SMA and NPA).
Probationary Officer
State Bank of India
03.2019 - 03.2021
- Acquired extensive knowledge of various banking products as well as the extant systems & procedures through institutional as well as on the job training
- Worked closely with senior officers as well as associates, to learn the crux of being a team player
- Rendered banking services to customers from all walks of life on a daily basis, while operating on the frontline at different branches which helped me have a clear understanding of: A
- Managing customer expectations
- B
- The concept of demographic segmentation and its practical implementation in the real life scenario.
Single Window Operator
Allahabad Bank
02.2018 - 01.2019
- Handled cash operations, miscellaneous financial transactions, account opening, kyc, issuance of ATM cards and cheque books etc
- Answered queries of customers and provided solutions to their account related problems
- Educated customers on the benefits of switiching to digital banking channels and helped them with the transition through hand-holding and comprehensive demonstrations.
Education
BSc Economics - undefined
University Of Calcutta
01.2013 - 1 2016
Higher Secondary Education - undefined
Maharani Kasishwari Girl's High School
01.2011 - 1 2013
Indian Certificate Of Secondary Education - undefined
Mary Immaculate School
PCPBM - Business Management
Indian Institute Of Management
Kozhikhode03.2024
Skills
Certification in Mutual Funds Distributors Certification Programme
Certificate Exam Of Corporate Agents (sp life)
Aboutme
Former Manager in HDFC Bank, looking to obtain a position where effective interpersonal and problem solving skills can be fully utilized. Positive, ambitious, focused and motivated. Experienced in supervising and leading a team to attain organizational goals in a time-bound manner. Highly adept at analyzing customer requirements and devising solutions to cater to their ever-evolving needs.
Timeline
Manager
HDFC Bank
02.2023 - 06.2023
Deputy Manager (Advances & Customer Value Enhancement)
State Bank Of India
03.2021 - 01.2023
Probationary Officer
State Bank of India
03.2019 - 03.2021
Single Window Operator
Allahabad Bank
02.2018 - 01.2019
BSc Economics - undefined
University Of Calcutta
01.2013 - 1 2016
Higher Secondary Education - undefined
Maharani Kasishwari Girl's High School
01.2011 - 1 2013
Indian Certificate Of Secondary Education - undefined
Mary Immaculate School
PCPBM - Business Management
Indian Institute Of Management