Drishti Haldipur

• Conducted offsite surveillance of PAN India Retail Branches and also Non Retail Verticals on parameters of regulatory compliance, operational risk and errors, KYC compliance, monitoring expenses and claims and identification of internal frauds, transaction monitoring, investigations of frauds and forgeries.
• Conducted detailed analysis of financial data, extracting insights regarding GL Accounts and customer base while monitoring trends over various time intervals; proactively alerted business owners based on pre-defined thresholds.
• Developed visually appealing and informative dashboards across various sectors of the bank, effectively communicating areas of concern in terms of compliance and operational risks. Automated data extraction process to improve analysis and enhance productivity.
• Managed alert reviews by assessing error severity levels for efficient staff action planning, effective recovery processes, timely rectification measures, and successful implementation of preventive controls.
• Review of audit methodology/scope/SAP/new areas of investigation/system enhancement and controls basis exceptions observed during the course of audit.

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• Successfully controlled all aspects of branch operations, from cash management and inventory control to audits and compliance. Demonstrated strong leadership in achieving business targets set for the branch. Trained operations team to enhance their ability in assisting walk-in customers with product inquiries.
• Accountable for successfully managing customer escalations and complaints, consistently resolving issues promptly according to Bank's guidelines.
• Ensured highest standards of professional conduct, ethics, integrity, and control were maintained by my team in their daily operations and also achieve their individual targets.

• Soliciting customer queries and attending perspective clients for business development
• Assisting customer with account opening and ensuring adherence to KYC norms
• Successfully managed authorizations for a wide range of customer requests including legal notices, fraud complaints, overseas trade transactions, bank guarantees, rate bookings with customers and treasury as well as travel cards.
• Achieved business targets while fulfilling operational responsibilities. Promoted to Branch Operations Manager within 18 months of joining the bank.
• Achieved Rank 1 nationwide in procuring the highest IP value and Casa during FY 2018-19. Rising star certificates earned in every quarter for sourcing CASA , mutual funds, demat and insurance products.

• Obtained extensive exposure to the Retail Branch Banking vertical during my tenure of 4.8 years with Axis Bank, fostering significant professional growth.
• Client servicing , processing of customer instructions , bringing in new business, management of the teller counter, handling of deliverables, processing of daily transactions.
• Achieved expertise in cross selling diverse third party products like SIPs , NFO's , General Insurance , and Life Insurance. Skilled at generating leads for new savings and current accounts.