Drishti Suri
Process Developer
Flat-1505, A1 Tower, Amrapali Golf Homes, Sec-4, Greator Noida, 201310
Summary
Dynamic leader and process innovator with a proven track record at Genpact Pvt Ltd, enhancing production capacity and customer satisfaction. Excelled in branching process management and leadership, securing contracts and fostering business growth. Achieved consistent performance goals, demonstrating exceptional business process analysis and customer service skills.
Overview
5
5
years of professional experience
Work History
Process Developer
Genpact Pvt Ltd
05.2024 - 01.2025
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Developed new processes for increased production capacity and improved product quality.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
Customer Service Executive
BJS DISTRIBUTION AND LOGISTICS
10.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Customer Relationship Manager
Flipkart
06.2022 - 12.2022
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
Business Development Associate
Ufaber Pvt Tech
04.2020 - 11.2021
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Maharaja Agarsen International College - Bachelor of Commerce
Our Lady of Fatima Convent Sec School
Patiala, Punjab 04.2018
Skills
Branching Process Management
Timeline
Process Developer
Genpact Pvt Ltd
05.2024 - 01.2025
Customer Service Executive
BJS DISTRIBUTION AND LOGISTICS
10.2023 - 03.2024
Customer Relationship Manager
Flipkart
06.2022 - 12.2022
Business Development Associate
Ufaber Pvt Tech
04.2020 - 11.2021
Maharaja Agarsen International College - Bachelor of Commerce
Our Lady of Fatima Convent Sec School
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