Abishek Rawat
Process Developer (US Accounting)
Noida,UP
Summary
Results-driven professional with 5 years of experience in customer service and order to cash domain. Expertise in managing customer inquiries, providing resolution timely, processing invoice & bill via cash application, and team performance enhancement. Proven track record in training and supporting teams to achieve high customer & client satisfaction and productivity. B.Com graduated with a Six Sigma Yellow Belt certification, seeking to contribute to organizational success in a challenging role. Strong leadership, time management and Strong leadership & communication skills.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Process Developer (US Accounting)
GENPACT India Private Limited
04.2021 - Current
- Post accurate cash applications to reconcile pending invoices with current remittance data.
- Manage collections & disputes for timely payment
- Apply incoming payments to the appropriate customer accounts & outstanding invoices
- Address urgent matters and work under pressure to resolve issues for smooth operations
- In month-end period, reconciliation of statements for confirmation bill are cleared as per remittances
- Communicating with client to get instruction of unapplied invoice and process information
- Supported the finance team with timely and accurate cash application data, aiding in financial decision making.
- Input financial data and produced reports using client software.
Virtual Customer Associate (Customer Service)
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
06.2020 - 12.2020
- Handle customer chat & provide assistance & solution for their request or issue
- Manage workload & time effectively to ensure customer gets response asap with one time resolution
- Resolved approximately 80 inquiries per day while juggling an average of three concurrent chats.
- Consistently met and exceeded individual performance targets, resulting in a 15% increase in productivity over the course of 6 months
Subject Matter Expert (Customer Service)
Tech Mahindra Private Limited
08.2019 - 03.2020
- Provide guidance and advice to trainees in process knowledge aspects
- Handle 3rd level escalation calls
- Call audit to monitor team performance & identify areas for improvement
- Share audit feedback to enhance performance with productivity
- Assisting trainee during their OJT period and help to get certified
Process Associate (Customer Service)
Tech Mahindra Private Limited
08.2018 - 08.2019
- Answer customer call to assist & provide solution for inquiries & issues
- Provide troubleshooting and technical assistance to customers
- Assess the customer's needs and translation into solutions and Coordinate with customers to resolve any inquiries
- Manage workload & time effectively to ensure customer gets responses and resolution asap
Education
Bachelor Of Commerce - Accounting And Finance
Bareilly College
Bareilly 06.2020
Skills
Branching Process Management
Secure Data Retention
Process Development
Time Management
Leadership skills
Team Management
Customer Handling
Banking Operations
Excel
Cash Application Management
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
03-2025
Fundamental of Lean
03-2025
Cash Flow
01-2024
Process Developer (US Accounting)
GENPACT India Private Limited
04.2021 - Current
Virtual Customer Associate (Customer Service)
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
06.2020 - 12.2020
Subject Matter Expert (Customer Service)
Tech Mahindra Private Limited
08.2019 - 03.2020
Process Associate (Customer Service)
Tech Mahindra Private Limited
08.2018 - 08.2019
Bachelor Of Commerce - Accounting And Finance
Bareilly College