Dr. Namrata Singh
Mumbai
Summary
Experienced Senior Client Partner at Qure.ai, specializing in healthcare with a track record of driving results and prioritizing patient outcomes. Skilled in cultivating lasting client relationships, my aim is to utilize my 6 years of expertise in healthcare, client management, medicomarketing acumen, and strategic planning to boost revenue, improve customer satisfaction, and achieve outstanding outcomes for healthcare organizations. With a passion for making a positive industry impact, I seek a challenging role in a dynamic healthcare organization where I can drive meaningful change and contribute to advancing patient care.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Senior Client Partner
Qure.ai
06.2022 - Current
- Managing customer success for multiple Qure.ai products, overseeing all major use cases of AI in healthcare and ensuring customer satisfaction, resulting in a significant reduction in customer complaints and improved satisfaction
- Led a customer success team focused on managing a portfolio of stroke patients, enhancing care coordination and patient outcomes.
- Spearheaded Qure's strategic partnership with Medtronic to implement the Hub and Spoke model, optimizing resource allocation and patient access to care.
- Conducted comprehensive market research on stroke treatment across diverse geographies, identifying and exploring business development opportunities.
- Collaborated with advocacy organizations, including the World Stroke Organization, to promote awareness and support initiatives in stroke care.
- Developed and maintained strong relationships with key clients resulting in a 20% increase in revenue and client retention rates
- Proactively communicated clients on upcoming software features, highlighting the benefits and importance of using existing features to decrease workload for healthcare practices and enhance patient care
- Collaborated with healthcare professionals to identify process and workflow gaps, developing actionable plans to streamline operations and enhance overall efficiency, while leading a team in the India subcontinent and ensuring alignment towards common team goals
- Planned and implemented client onboarding, training, and retention strategies resulting in a 100% increase in renewal rates, and a 28% growth in revenue from existing relationships
- Designed and delivered educational programs for various clients, resulting in a 95% satisfaction rate among participants based on post-training evaluations
- Led client presentations and negotiations, securing $5M in new business and expanding market share
- Spearheaded initiatives to improve Net Promoter Score (NPS) for Qure.ai clients, resulting in a notable increase of NPS by 30% within a six-month period
- Collaborated with the marketing team to increase brand visibility and customer engagement, resulting in a 20% boost in market presence
- Conducted market research and analysis to identify emerging trends and opportunities, and developed innovative solutions to meet client needs, resulting in increased revenue and profitability
- Aligned customer success efforts with marketing campaigns, leveraging customer success stories and testimonials to enhance brand credibility and attract new business opportunities
- Effectively document complex issues, accurately maintaining technical record to increase operational success
- Collaborated cross-functionally with sales, product, and support teams to identify areas of improvement, implement client-centric solutions, and ensure continuous enhancements to drive client loyalty and advocacy
- Maintained adherence to deadlines, ensuring timely completion of client requests and tasks.
Medical Affairs
Novartis India Ltd.
09.2021 - 06.2022
- Played a key role in the pre-launch phase of Inclisiran, a groundbreaking drug for treating Atherosclerotic Cardiovascular Disease (ASCVD)
- Collaborated with marketing and commercial teams to develop comprehensive launch plans, including market access strategies, pricing, and reimbursement considerations to maximize market potential
- Advised healthcare professionals on appropriate medication use for various conditions (Diabetes, Heart failure, ASCVD), resulting in improved patient outcomes and reduced healthcare costs
- Conducted thorough reviews of scientific literature and clinical trial data to support evidence-based treatment guidelines and recommendations
- Collaborated with cross-functional teams, ensuring clinical messaging and promotional materials were accurate and compliant with regulations
- Delivered presentations and training sessions on the latest clinical data and medical research trends to healthcare professionals and internal stakeholders
- Conducted comprehensive research to identify influential Key Opinion Leaders (KOLs) in relevant medical specialties, considering expertise, influence, and network
- Established and fostered strong relationships with KOLs through regular interactions, scientific exchanges, and participation in medical conferences and events
- Monitored and evaluated the impact of KOL engagements on brand awareness, market penetration, and sales growth, refining strategies based on metrics and feedback
- Planned and executed impactful medical advisory boards with expert clinicians, researchers, and industry professionals, resulting in a 25% increase in product knowledge
- Established new international/national collaborations, leading to a 28% increase in clinical trial readiness.
Medical Advisor
Cipla Ltd
12.2018 - 09.2021
- Contributed to key brand launches, spanning multiple therapy areas such as diabetes, hypertension, heart failure, and lipid management
- Coordinated cross-functional teams to execute medical strategies, driving a 15% increase in market share for the product portfolio
- Developed comprehensive medical plans, boosting brand awareness and adoption by 30% among healthcare professionals
- Led clinical research studies, securing 3 successful DCGI approvals for new products through protocol design, study management, and data analysis
- Oversaw clinical trials, ensuring adherence to timelines, budget, and regulatory requirements, resulting in a 95% trial completion rate
- Represented the company at medical conferences and advisory boards, cultivating relationships with industry thought leaders and stakeholders
- Presented research findings at national and international conferences, reaching 500+ healthcare professionals and receiving a 95% positive feedback rating.
Education
Bachelor's in Dental Surgery | BDS -
Bharati Vidyapeeth University
Pune, Maharashtra, India09.2018
Skills
- Cross Functional Collaboration
- Client Relationship Management
- Strategic Planning
- Project Management
- Negotiation
- Strong communicator
- Problem solver
- Leadership skills
- Networking
- Attention to detail
Certification
- Mastering the Art of Presentation and Facilitation
- Communication with Confidence
- Managing Time and Tasks
- Power Point and Keynote
- Customer Success with Project Management
Accomplishments
- Promoted within a year from Client Partner to Senior Client Partner at Qure.ai, reflecting exceptional performance, client management skills, and a track record of driving customer success.
- Received the prestigious Galaxy Star Award at Novartis for fostering teamwork and collaboration, creating a positive work environment, and delivering exceptional results on group projects and clinical teams.
- Recognized with Cipla Credo Recognitions for outstanding contributions in medical affairs, upholding the highest standards of patient care, collaborating with cross-functional teams, and providing strategic insights that positively impacted brand performance and healthcare outcomes.
- Won first prize in the paper presentation titled "OZONE DENTISTRY" at the Indian Association of Dental Students conference, showcasing expertise and innovative thinking in the field.
Languages
English
Hindi
Marathi
Spanish
Bhojpuri
Gujarati
Additional Information
Location: Currently based in India; planning to relocate to the UAE in December 2024 on a residency visa.
Interests
Getting Lost in a Good Book
Capturing Moments
Sustainable Living
Indoor Gardening
Coffee Cupping
Occasionally Writing
Timeline
Senior Client Partner
Qure.ai
06.2022 - Current
Medical Affairs
Novartis India Ltd.
09.2021 - 06.2022
Medical Advisor
Cipla Ltd
12.2018 - 09.2021
Bachelor's in Dental Surgery | BDS -
Bharati Vidyapeeth University
- Mastering the Art of Presentation and Facilitation
- Communication with Confidence
- Managing Time and Tasks
- Power Point and Keynote
- Customer Success with Project Management
Personal Information
Nationality: Indian
Web
namratasinghhblog.wordpress.com
Personal Information
Nationality: Indian
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